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Achieving Brand Loyalty in China through After-Sales Services

With a Particular Focus on the Influences of Cultural Determinants

Alexander Fraß (Autor)

Buch | Softcover

XXI, 317 Seiten

2016 | 1st ed. 2016
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-14366-4 (ISBN)

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This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. In addition, Schwartz's individual level value theory is introduced as a beneficial operationalisation approach to cultural marketing. So, values are modelled as exogenous variables in order to show which ones are really causal. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling. After-sales services have become very important in the automobile industry. However, this area has not been sufficiently researched, particularly with regard to China, the most important car market globally.

Alexander Fraß studied social economy and entrepreneurship at the University of Hamburg and the Institute of Technology Tralee (Ireland). In 2015, he completed his dissertation at the Universitat Politècnica de València (Spain) in co-operation with the Hamburg University of Applied Sciences. Since 2015 he is responsible for the marketing and sales activities of a leading forklift dealership in North Germany.

Chinese Consumer Behaviour in the Context of Intercultural Marketing.- German Car Manufacturers in China as Research Object.- After-Sales Operations of German Automobile Brands in China.

Erscheinungsdatum	08.10.2016
Reihe/Serie	Business Analytics
Zusatzinfo	XXI, 317 p. 35 illus.
Verlagsort	Wiesbaden
Sprache	englisch
Maße	148 x 210 mm
Themenwelt	Technik
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Schlagworte	After-sales Services • Brand loyalty • business and management • China • Cultural Research • Emerging Markets/Globalization • Engineering Economics • Engineering Economics, Organization, Logistics, Ma • Marketing • PLS-SEM
ISBN-10	3-658-14366-5 / 3658143665
ISBN-13	978-3-658-14366-4 / 9783658143664
Zustand	Neuware