The Global Quality Management System
Productivity Press (Verlag)
978-1-4987-3980-1 (ISBN)
Throughout the book, the author stresses the importance of the process—its identification, definition, improvement, and control using "turtle diagrams" and its extension to supplier, input, process, output, and customer (SIPOC) diagrams. The processes discussed include the human resource (HR) process, finance process, project management process, and the important "process of improving the process." The author also includes advanced processes to comply with ISO 9001, ISO/TS 16949, and AS 9100 standards, and elaborates on management improvement through extensive plan–do–check–act (PDCA) analysis and the problem-solving methodology involving the famous eight disciplines process ("8D").
As you put this book of knowledge into practice, you will discover the shifting roles of leaders and managers in your organization. It is not enough for leaders to merely continue past practices or support the work of others. Rather, leaders must lead the cultural transformation and change the mind-sets of their associates by building on the principles behind these excellent tools.
Suresh Patel is a past technical director and operational excellence executive. He earned a B.E. Electrical degree from M.S. University Baroda, a Master’s in Production Technology from South Bank University, London, and an MBA from the University of Texas at Brownsville. He is a Certified Reliability Engineer, Certified Quality Engineer, and Certified Management Systems Auditor. He has developed a wide range of products/processes and has helped establish six manufacturing plants in India and five US plants in Mexico. His career path has enabled him to work in industries in India, UK, Europe (Denmark, Italy and Belgium), USA, China, Mexico, and Chile (SA).
Homage to Quality and Lean Six Sigma Gurus. Quality Management System as a Management Strategy. Quality Management System. Identification and Improvement of Processes. Global Quality Audit Processes. Global Quality Management System Processes. Fast Customer Response. Problem Solving. Drill Deep/Drill Wide Method for Permanent Corrective Action. Quality Operating System: The Engine That Perpetuates Continuous Improvement. Conclusion.
| Zusatzinfo | 7 Tables, black and white; 52 Illustrations, black and white |
|---|---|
| Verlagsort | Portland |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Gewicht | 508 g |
| Themenwelt | Technik ► Maschinenbau |
| Technik ► Umwelttechnik / Biotechnologie | |
| Wirtschaft ► Allgemeines / Lexika | |
| Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion | |
| ISBN-10 | 1-4987-3980-6 / 1498739806 |
| ISBN-13 | 978-1-4987-3980-1 / 9781498739801 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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