Non-Linguistic Analysis of Call Center Conversations

Sunil Kumar Kopparapu (Autor)

Buch | Softcover

XII, 83 Seiten

2014
Springer International Publishing (Verlag)
978-3-319-00896-7 (ISBN)

Artikel merken

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

Overview.- Voice Analytics Process.- Call Center Linguistic Analytics.- Non-linguistic Speech Processing.- Case Study.-Conclusions.

Erscheint lt. Verlag	14.8.2014
Reihe/Serie	SpringerBriefs in Electrical and Computer Engineering
Zusatzinfo	XII, 83 p. 47 illus., 26 illus. in color.
Verlagsort	Cham
Sprache	englisch
Maße	155 x 235 mm
Gewicht	159 g
Themenwelt	Geisteswissenschaften ► Sprach- / Literaturwissenschaft ► Sprachwissenschaft
	Informatik ► Theorie / Studium ► Künstliche Intelligenz / Robotik
	Technik ► Elektrotechnik / Energietechnik
Schlagworte	Call Center Analytics • Non-linguistic Feature • sentiment analysis • Speaking Rate • Speech analytics • Voice Analytics
ISBN-10	3-319-00896-X / 331900896X
ISBN-13	978-3-319-00896-7 / 9783319008967
Zustand	Neuware