People Skills
Palgrave Macmillan (Verlag)
978-0-230-22112-3 (ISBN)
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Significantly expanded, yet still supremely clear and accessible, the third edition of People Skills is an essential guide to the basic knowledge and skills needed for effective practice in the 'people professions' - that is, those occupations that involve dealing with people and their problems. It covers an extensive range of topics underpinning the work of a wide variety of staff, identifying key issues of concern to students, practitioners and managers. The book is divided into three parts. Part I stresses the importance of personal effectiveness skills, while Part II concentrates on the skills involved in personal interactions. Part III has as its focus the skills of intervention - agreeing what needs to be done and taking the necessary steps to make it happen. A central feature of the book is its emphasis on the need for issues of equality and diversity to be integrated into all aspects of practice.
This thoroughly revised edition includes six entirely new chapters on: * Being creative * Being realistic * Leadership * Multidisciplinary working * Risk assessment * Responding to trauma It is essential reading for everyone working, or training to work, with people and their problems and will be invaluable in such diverse fields as health care; social work and social care; community and youth work; criminal justice; counselling, pastoral care and advice work; as well as management, supervision and human resources.
NEIL THOMPSON is a highly respected writer, teacher and adviser, with over 32 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He is the editor-in-chief of two online communities (Well-being Zone: www.well-beingzone.com and Social Work Focus: www.socialworkfocus.com). His personal website is at www.neilthompson.info.
Introduction PART I: PERSONAL EFFECTIVENESS Self-awareness Time Management Stress Management Information Management Assertiveness Beating the Bully Using Supervision Being Creative Continuous Professional Development Staying Positive PART II: INTERACTION SKILLS Valuing Diversity Verbal Communication Non-verbal Communication Written Communication Interviewing Influencing Skills Leadership Handling Feelings Handling Conflict Multidisciplinary working PART III: INTERVENTION SKILLS Anti-discriminatory Practice Being Systematic Assessment Planning Decision-making Managing Risk Review and Evaluation Ending Responding to Trauma: Promoting Recovery and Healing Reflective Practice Conclusion Further Reading Guide for Tutors and Trainers References Index
| Erscheint lt. Verlag | 31.3.2009 |
|---|---|
| Zusatzinfo | 20 black & white illustrations |
| Verlagsort | Basingstoke |
| Sprache | englisch |
| Maße | 155 x 235 mm |
| Gewicht | 509 g |
| Themenwelt | Sozialwissenschaften ► Pädagogik ► Sozialpädagogik |
| Sozialwissenschaften ► Soziologie | |
| Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen | |
| ISBN-10 | 0-230-22112-2 / 0230221122 |
| ISBN-13 | 978-0-230-22112-3 / 9780230221123 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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