Organizational Communication for Survival

Making Work, Work

Virginia Peck Richmond, James C. McCroskey, Linda L. McCroskey (Autoren)

Buch | Softcover

224 Seiten

2008 | 4th edition
Pearson (Verlag)
978-0-205-53505-7 (ISBN)

Infos

Assuming a unique perspective for an organizational communication text, this “handbook” focuses the reader on how to communicate with managers and peers to survive, thrive and prosper in organizational environments. Taking a “subordinate” approach, this “survival guide for employees” centers on understanding how and why managers communicate the ways they do and how employees can adapt their own communication skills to be more effective in the organizational environment. In fifteen straightforward chapters, this book provides clear and concise guidelines, along with a foundation of theory and scholarship, to help readers become more effective communicators in today's workforce.

Inhalt

Preface.

1. The Nature of Organizations.

Types of Organizations.

Common Characteristics of All Organizations.

Organizational Environments.

Preliminary Principles for Peons.

Viewing Organizations.

2. The Nature of Communication in Organizations.

Myths and Misconceptions about Communication in Organizations.

Organizational Communication Defined.

Components of Communication.

Functions of Communication in Organizations.

Organizational Communication Networks.

Formal Communication Flow and Impact.


3. Nonverbal Behavior and Communication.

Significance of Nonverbal Communication in Organizations.

Functions of Nonverbal Messages.

Categories of Nonverbal Messages.

Immediacy and Organizational Communication.


4. Administration, Supervision, and Communication.

Supervisors' Duties: Subordinates' Views.

Why Aren't Managers Doing Their Jobs?

To Supervise or to Administer? That Is the Question.

What Kind of Manager Do You Have?


5. Barriers to Effective Communication.

Climate Control.

Status.

Communication Overload.

Handling Overload

Defensiveness.

6. Personality, Temperament, and Communication Traits.

Personality and Temperament.

Temperamentality/Personality and Communication.

Communication Traits.

Sociocommunication Orientations and Styles.

7. Organizational Orientations and Communication Traits.

Organizational Orientations.

Personality Types.

Organizational Orientations and Temperament.

Organizational Orientations, Temperament, and Organizational Outcomes.

8. Perceptions of People in Organizations.

Source Credibility.

Interpersonal Attractiveness.

Homophily.


9. Approaches to Management.

Early Orientations.

Leadership Approaches.

The Ideal Leader?
Management Communication Styles and Decision-Making.

Decision-Making and Communication

Why Managers Select One MCS over Another.

Identifying the MCS.

10. Power and Status.

Nature of Status.

Status Symbols.

Communication and Status.

Power.

From the Peon's Perspective.

11. Organizational Culture.

Defining Culture.

Culture and Communication.

Cultural Terminology.

Organizations and Cultures.

Ethnocentrism.

12. Communication and Change.

Why People Resist Change in Organizations.

Informal Communication Network Roles.

Innovativeness: The Willingness to Adopt.

Introducing Change.

Stages of the Adoption Process.

Characteristics or Attributes of Innovations.

Six Conditions Necessary for Successful Change.


13. Disagreement, Conflict, and Groupthink.

Disagreement and Conflict.

Tolerance for Disagreement.

Conflict Prevention.

Conflict Management.

Groupthink: Too Much Agreement for the Good of the Organization.


14. Effective Supervisory and Subordinate Relationships.

Why Some Do Not Survive: Ten Common Communication Mistakes.

How to Survive: Common Communication Strategies for Survival.

 

15. Discrimination and Pseudo Discrimination

The Need for Discrimination.

The Evils of Discrimination.

Making Evaluations Work (for you).

Staying out of Trouble: The Peon Perspective.

Dealing with Pseudo Discrimination and Diversity.

 

Index.

Produkt-Details

• Erscheint lt. Verlag: 13.8.2008
• Sprache: englisch
• Maße: 229 x 153 mm
• Gewicht: 306 g
• Themenwelt: Sozialwissenschaften ► Kommunikation / Medien ► Kommunikationswissenschaft
• ISBN-10: 0-205-53505-4 / 0205535054
• ISBN-13: 978-0-205-53505-7 / 9780205535057
• Zustand: Neuware