Digital Co-Production of Public Services
Edward Elgar Publishing Ltd (Verlag)
9781035324286 (ISBN)
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This timely book examines the function, efficacy and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.
This timely book examines the function, efficacy, and emerging challenges of using digital co-production in public administrations as digital tools become increasingly prevalent in society.
Contributors highlight several opportunities presented by the increased use of digital co-production, such as reducing information asymmetry, improving co-design, making participation more inclusive, and enhancing scalability. They also draw attention to various risks, from the potential reduction of physical interaction to the rejection of responsibility and reinforced inequalities. Chapters explore the challenges and contradictions of digital co-production as a distinct mode of interaction between public services and citizens. Synthesising key insights, the book ultimately recommends ways in which digital co-production can be managed most effectively by discussing a range of tools and methods, including artificial intelligence, behavioural nudging and digital platforms.
This book is a valuable resource for scholars and students in the fields of public administration and management studies. Practitioners, especially those in public administrations experimenting with digital participation, will also greatly benefit from this book.
Edited by Taco Brandsen, Professor of Public Administration, Institute for Management Research, Radboud University, the Netherlands, Ina Radtke, Assistant Professor, Institute for Management Research, Radboud University, the Netherlands, A. Paula Rodriguez Müller, Researcher and Scientific Officer, Joint Research Centre, European Commission, Spain and Trui Steen, Professor of Public Governance and Coproduction of Public Services, Public Governance Institute, KU Leuven, Belgium
Contents
1 Digital co-production of public services: an introduction 1
Taco Brandsen, Ina Radtke, A. Paula Rodriguez Müller and
Trui Steen
PART I FOUNDATIONS OF DIGITAL CO-PRODUCTION
2 The challenges and contradictions of digital co-production 10
Veiko Lember
3 Mapping pre-conditions for (sustained) participation in digital
co-production 24
Laurien Coenen
PART II EMERGING TRENDS IN DIGITAL CO-PRODUCTION
4 Artificial intelligence for co-production: existing solutions
and research directions 48
Nicolas Bono Rossello, Anthony Simonofski and
Annick Castiaux
5 Co-production and nudging in the digital era: enhancement of
public services? 78
Maddalena Sorrentino and Laura Iacovone
PART III PRACTICAL APPLICATIONS AND CHALLENGES
IN THE LIFECYCLE OF DIGITAL CO-PRODUCTION
6 How can digital co-design be carried out? A summary of the
tools and interactions between service users, designers, and
public servants in digital co-design 102
Nathalie Haug
7 A blended social interaction and learning framework for the
use of digital tools in co-production 118
Daniel Masterson and Marlene Ockander
8 Digital co-assessment of public services and policies: a step
forward or a trade-off too far? 136
A. Paula Rodriguez Müller
9 Critical decisions in keeping stakeholders engaged: a process
perspective on digital collaborative platforms 157
Ina Radtke and Taco Brandsen
10 Practical recommendations 175
Taco Brandsen, Ina Radtke, A. Paula Rodriguez Müller and
Trui Steen
| Erscheint lt. Verlag | 28.1.2026 |
|---|---|
| Reihe/Serie | Policy, Administrative and Institutional Change series |
| Verlagsort | Cheltenham |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Themenwelt | Sozialwissenschaften ► Politik / Verwaltung |
| Sozialwissenschaften ► Soziologie ► Empirische Sozialforschung | |
| ISBN-13 | 9781035324286 / 9781035324286 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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