Tourism and Crisis Management

Gui Santana (Autor)

Buch | Softcover

256 Seiten

2024
I.B. Tauris (Verlag)
978-1-85043-451-1 (ISBN)

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The tourism industry is one of the most susceptible and vulnerable to crisis. Yet the industry is poorly prepared - it is generally unable to anticipate and manage crises effectively. The evidence suggests that the number of crises within the industry, and the scale and magnitude of such crises, is on the increase. Gui Santana's work presents a comprehensive and detailed treatment of crisis management for the tourism and hospitality industries. Each chapter focuses on a key issue of understanding and managing crises, and the author includes a range of case studies. The models presented are suitable for both large and small organizations, both public and private.

Gui Santana is coordinator of the Risk Management Laboratory at the Center for Marine and Earth Technologies, Universidade do Vale do Itajai, Brazil. He is also Head of Strategic Studies at the National Petroleum Agency - ANP.

Erscheint lt. Verlag	26.12.2024
Zusatzinfo	20 b&w plates
Sprache	englisch
Maße	156 x 234 mm
Themenwelt	Sozialwissenschaften ► Soziologie
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	1-85043-451-4 / 1850434514
ISBN-13	978-1-85043-451-1 / 9781850434511
Zustand	Neuware