A Toolkit of Motivational Skills (eBook)

How to Help Others Reach for Change

Catherine Fuller, Phil Taylor, Kath Wilson (Autoren)

eBook Download: EPUB

2019 | 3. Auflage
John Wiley & Sons (Verlag)
978-1-118-51025-4 (ISBN)

Infos

A Toolkit of Motivational Skills, Third Edition, draws on the latest research to show how the Motivational Interviewing approach can be effectively utilized to draw out and sustain an individual's internal motivation for behavioral change.

• Updated with a wide range of applications and practical examples of motivational techniques which have effectively helped others to change
• Updated with a wide range of applications and practical examples of motivational techniques which have effectively helped others to change
• Features a variety of supplemental resources including 16 online video examples of MI in action, with a workbook chapter that helps readers analyse each video in detail
• Includes new illustrations and diagrams designed to amplify the text and make it an engaging and enjoyable reading experience

Catherine Fuller, MA PGCertEd, is a lead staff developer within the National Probation Service for England and Wales and provides international learning and development consultancy and training. She helps practitioners and their managers in a variety of settings, develop skills, understanding and confidence to facilitate change in others. Her background includes over 30 years as a practitioner, manager and staff developer.

Phil Taylor, BA (hons), originally trained as a professional engineer, then made a career in the probation service as probation office, manager and trainer. Later Phil had his own training business working in the criminal justice sector across England and Wales. On retirement he completed a Creative Writing and Art degree. Phil has a concern to describe complex ideas in ways that can be easily understood by practitioners.

Kath Wilson is a senior lecturer and leads the probation programme at De Montfort University. She has previously worked in both the voluntary sector and as a probation officer. She teaches mainly around issues of Offender Management and Interventions Practice within the Criminal Justice System, particularly in relation to probation and policing programmes. Her research interests include diversity, management of offenders and management of change.  She has recently published Lesbian, Gay, Bisexual and Transgender People and the Criminal Justice System.

Inhalt

About the Authors v

Preface vii

Acknowledgements ix

About the Companion Website x

1. Introduction 2

2. Theoretical Origins and Evidence Base 16

3. How to Use the Toolkit to Meet Individual Requirements 34

4. Establishing Rapport 50

5. Exploring Current Motivation 68

6. The Cycle of Change 78

7. Listening Skills 112

8. Summarising and Reflective Listening 130

9. Open Questions 148

10. Working with Resistance 162

11. Exploring Ambivalence 184

12. Developing the Desire to Change 194

13. Affirmation and Confidence to Change 214

14. Motivational Action Planning 236

15. Supporting Change 252

16. Putting It All Together; Cultivating Your Skills 264

17. Motivational Skills: Example Training Materials 296

References 332

Index 338

Rezensionen

"The book can also be used for training purposes and provides an exemplar structure of a motivation skills training day. It provides clear instructions and ideas for applying this book in a training session and gives ideas of exercises and discussion points. This is a great addition to the book and would benefit anyone providing training in this field, helping them to feel confident in delivery with less planning" - Rosie Williams

Textauszug

Chapter 1
Introduction

WHY READ THIS BOOK?

This book is for you if you are struggling with any of the following questions:

• ‘How can I help someone who just doesn't want to change something which is harming them?’
• ‘How can I help someone who wants to, but can't change?’
• ‘How can I help someone who is resistant to every suggestion I make?’

The Toolkit explores all these questions and more. It won't provide you with a magic wand to change others, but it can help you to change your approach, and in turn have a positive impact, not only on your own life, but everyone you communicate with.

WHO WILL BENEFIT FROM READING THE TOOLKIT?

The third edition of A Toolkit of Motivational Skills has been written for, and with reference to, experiences shared by professionals, front line workers, staff developers, managers, carers, and parents in a variety of settings including criminal justice, social care, health, welfare, citizens advice, veterinary science, education, benefit and employment agencies, ‘Samaritans’, drug and alcohol services, security services, public transport, and youth services. Indeed, it is relevant to anyone who is helping someone struggling with change.

In updating the Toolkit from earlier editions, we have responded to feedback to retain clear and simple every‐day explanations and exercises for both practitioners and for those undertaking change. These include trigger videos on the web‐site “www.wiley.com/go/fuller/motivational‐skills” so you can see and hear how a motivational approach is put into practice, together with training materials and more in‐depth updated research and theory sections.

WHY A MOTIVATIONAL APPROACH TO HELPING PEOPLE TO CHANGE?

People who help others to change are often passionate about wanting to make a difference to others' lives. You may be one of these people and under pressure to solve problems instantly. Many of the public service workers we have worked with mention that they only have 10 minutes to change lives and question what can be achieved in this time.

It is very easy in such circumstances to slip into a ‘fix‐it now, righting reflex’. However, such an approach rarely works. We have found that the reaction to someone trying to ‘fix’ lives is often:

• F – Fight or Flight
• I – Intimation and
• eXit

Time and time again the more people are warned, argued with, criticised, or threatened the more they resist, challenge, and continue to stay the same. Self‐motivation is not a thing which can be given to someone: it needs to grow within each individual.

What you can do is plant the seeds from which self‐motivation can grow and nourish the environment. ‘A Toolkit of Motivational Skills’ explores how the way you communicate can create that environment.

TRY IT AND SEE

Try testing out the impact of different interactions by listening to the responses you get in everyday life.

Listen out for someone replying to you repeatedly with

‘Ah but …’.

What did you say beforehand? What happens if you continue with the same approach?

If the other person voices reasons to stay the same is this ‘resistance’ or a normal response to your behaviour?

The more someone says they don't want to, can't or won't change the more likely they are to stay the same.

Now listen out for someone saying ‘I want to … I can or I will’.

The more you hear someone talk of change in this way the more likely they are to change.

What is it about your level of interest, compassion, and approach which enables these expressions of motivation in others?

How can you build on your own strengths and style to be more effective at helping others to change?

You cannot force someone to change, but you can change your own behaviour to get a different response. Small changes can make a big difference. If you are not getting the response you want, change what you are doing.

HOW CAN THE TOOLKIT HELP YOU TO DEVELOP YOUR MOTIVATIONAL SKILLS?

The motivational approach outlined in the Toolkit is based on ‘Motivational Interviewing’ described by William Miller and Stephen Rollnick (2002, 2013). It is a ‘collaborative conversation style for strengthening a person's own motivation and commitment to change’.

The Toolkit offers you a simple user‐friendly approach to help others REACH for change in any interaction, not just formal interviews. You do not need to be a therapist, academic or a professional to use the model, although you will notice that increasingly the approach is being used by a range of professionals. The principles apply equally to conversations undertaken by front‐line practitioners, volunteers, peer mentors, carers, and parents. Indeed, any communication where you are helping others REACH for change.

REACH themes throughout the Toolkit include:

• R – Rapport
• E – Empowerment
• A – Ambivalence
• C – Focus on Change
• H – Help others Help themselves

The Toolkit will help you:

Reach for Rapport

Without rapport, communication is at best clumsy, and at worst there is conflict, tension, discord, argument, and resistance.

Rapport is a partnership. It has a clear shared remit, joint responsibilities and involvement. Unlike a confrontational or directive approach you, as the worker, are not the expert: the person undergoing change is the expert on what will help them to change.

High level rapport is only gained by a genuine interest and concern for the other person. The other person's interests are put before your own. Without this compassion for the other person you may use the skills, but the approach will not feel or be genuine. We all know what it feels like when someone tries to sell us something we don't want. Some of the skills identified in the Toolkit may be used in such a situation, but without this genuine desire to put the interest of the other person first there is still resistance.

A motivational approach accepts and values the person as they are. There may be aspects of the other person's behaviour which are harmful to them or others, but the behaviour is never the person. The person is fully accepted.

The absolute worth of each person undergoing change is recognised and valued.

Rather than focusing on negatives and areas to fix; positives are actively sought and highlighted. The emphasis is on affirmation and helping the other person build confidence and self‐belief.

REach to Empower

Empowerment is neither collusive (rapport without direction) nor controlling (your agenda without rapport). When you empower you:

Clarify Contracts and Expectations

A good starting point is for both the practitioner and the person under‐taking change to ask:

• How come I am working with this person towards change?

To fully answer this question requires you to have a clear understanding of the working relationship between yourself and the other person. This will vary widely depending on your circumstances and the goals of any agency you work for. The words you use to describe the person you work with will reflect this relationship, for example, ‘patient’; ‘friend’; ‘service user’; ‘offender’; ‘student’; ‘client; ‘colleague’. Each of these implies different expectations and boundaries. A motivational approach avoids labelling others negatively which may reinforce rather than change problematic behaviour.

Express Empathy

Each person you work with is unique and you need to respond to that difference, to be effective. One size does not fit all. Gaining accurate empathy includes understanding and responding to diversity and genuinely seeking to understand and respond to the other person's perspective and experiences.

Chapters 4, 7, and 8 for more on building empathy.

Develop Discrepancy

People are more likely to be empowered to change if they identify their own reasons to. The Toolkit will in turn empower you to help others recognise where their behaviour conflicts with their own values and beliefs.

It is the difference between ‘intrinsic’ motivation which comes from within and ‘extrinsic’ motivation which needs external rewards, sanctions, or threats.

Chapters 11, 12, and 13 for more on developing discrepancy.

Avoid Argument and Unwanted Advice

If you think about your own interactions, there may well be some situations where you seem to be doing all the work; where you are constantly presenting arguments and reasons to change, and the other person is constantly arguing back all the reasons to stay the same. In such situations it can be easy to label such people ‘resistant’,...

Produkt-Details

• Erscheint lt. Verlag: 29.5.2019
• Sprache: englisch
• Themenwelt: Geisteswissenschaften ► Psychologie
• Themenwelt: Medizin / Pharmazie ► Medizinische Fachgebiete ► Psychiatrie / Psychotherapie
• Themenwelt: Sozialwissenschaften ► Pädagogik ► Sozialpädagogik
• Themenwelt: Sozialwissenschaften ► Soziologie
• Schlagworte: Behaviour • Behavioural Change • client counselling • client therapy • community justice • Counselling • Criminology • Forensic Psychology • Forensische Psychologie • <p>Motivation • mi • Miller and Rollnick • Motivational Interviewing • Psychologie • Psychology • Psychotherapie u. Beratung • Psychotherapy & Counseling • REACH4CHANGE • Social Care • social work</p>
• ISBN-10: 1-118-51025-9 / 1118510259
• ISBN-13: 978-1-118-51025-4 / 9781118510254