Building Quality Service
Seiten
1995
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-8928-1 (ISBN)
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-8928-1 (ISBN)
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This manual has been developed as a resource to accompany the text "Building Quality Service with Competency-Based Human Resource Management". Its aim is to assist those responsible for staff training and development, particularly within the service industries.
Quality service dimensions; quality service management; communication in the service interaction; human resource planning; recruitment; selection; induction; staff training: the procedural dimension; staff training: the personal dimension; staff training: the problem solving dimension; competency based training and career development; managing for change: continuous quality improvement; discipline and dismissal; staff turnover; ethics in service.
| Erscheint lt. Verlag | 30.9.1995 |
|---|---|
| Verlagsort | Oxford |
| Sprache | englisch |
| Gewicht | 1024 g |
| Themenwelt | Sozialwissenschaften ► Pädagogik |
| Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen | |
| ISBN-10 | 0-7506-8928-5 / 0750689285 |
| ISBN-13 | 978-0-7506-8928-1 / 9780750689281 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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