IT Outsourcing Part 1 (eBook)

Contracting the Partner

Gerard Wijers (Autor)

eBook Download: PDF

2009
144 Seiten
van Haren Publishing (Verlag)
9789087535261 (ISBN)

Infos

As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization’s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

Inhalt

Acknowledgements 6
Foreword 10
Introduction 14
Chapter 1 Outsourcing 18
1.1The definition of outsourcing 18
1.2Types of outsourcing 19
1.3The phases of outsourcing 19
1.4The advantages and disadvantages of outsourcing 26
1.5Critical success factors in outsourcing 27
Chapter 2 The BioFruit case 30
2.1The company 30
2.2IT function (current situation) 31
2.3The planned IT outsourcing 31
Chapter 3 The business case 34
3.1The objective and creation of the business case 34
3.2The contents of the business case 35
3.3The financial view of the business case 36
3.4The BioFruit business case 40
Chapter 4 The RFP 48
4.1The RFP structure 49
4.2The development of the RFP 50
4.3General style recommendations for RFPs 51
Chapter 5 The supplier instructions 52
5.1The contents of the proposal 52
5.2The format of the proposal 54
5.3The tender procedure and timeline 55
Chapter 6 The service requirements 60
6.1Establishing the service specifications 60
6.2Describing the objects to be managed 61
6.3Specifying the required tasks 64
6.4Setting the required service levels 71
6.5Formulating the service requirements 71
6.6BioFruit’s required services 72
Chapter 7 Transition requirements 76
7.1The transition tracks 77
7.2The approach for defining the transition requirements 80
7.3Situation analysis 81
7.4Risk analysis 83
7.5Design of the transition strategy 85
7.6Planning the decision-making 89
7.7Formulating the transition requirements 91
7.8Sample transition planning for BioFruit 91
Chapter 8 The governance requirements 96
8.1The demand and supply management organization 97
8.2Responsibilities 98
8.3Organization and roles 99
8.4 The underlying core competencies 101
8.5Decision-making and meeting structure 103
8.6Formulating the governance requirements 104
8.7Governance of BioFruit 105
Chapter 9 HR, financial and legal requirements 108
9.1HR requirements 108
9.2Financial requirements – price models 110
9.3Supplementary financial requirements 114
9.4Legal requirements 115
9.5BioFruit 119
Chapter 10 Supplier selection 120
10.1Evaluation criteria 120
10.2The selection process 121
Appendix A The design of a transition strategy 124
Appendix B Methodology background 132
B.1. ASL 132
B.2. ISPL 132
B.3. ITIL 133
Bibliography 134
Abbreviations 136
Index 138

Produkt-Details

• Erscheint lt. Verlag: 1.1.2009
• Verlagsort: Zaltbommel
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik
• Themenwelt: Sozialwissenschaften ► Pädagogik
• ISBN-13: 9789087535261 / 9789087535261