The Customer Service Activity Book

50 Activities for Inspiring Exceptional Service

Darryl S. Doane, Rose D. Sloat (Autoren)

Buch | Softcover

304 Seiten

2005
Amacom (Verlag)
978-0-8144-3335-5 (ISBN)

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"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

Erscheint lt. Verlag	16.5.2018
Sprache	englisch
Maße	216 x 279 mm
Gewicht	779 g
Themenwelt	Sozialwissenschaften ► Pädagogik ► Berufspädagogik
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
	Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
ISBN-10	0-8144-3335-9 / 0814433359
ISBN-13	978-0-8144-3335-5 / 9780814433355
Zustand	Neuware