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You and Your Clients: Human Relations for Cosmetology

(Autor)

Buch | Softcover
161 Seiten
1991 | New edition
Milady Publishing Co (Verlag)
978-1-56253-058-7 (ISBN)
CHF 95,95 inkl. MwSt
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Communication with clients is maybe a more important skill than technical expertise. The result of miscommunication between hairstylist and client is dissatisfaction and the reason clients do not return to the salon. This book on client relations should be of interest to students and practitioners.
This dynamic book teaches an effective communications style that will increase the reader's professionalism and ensure a successful future in the field of cosmetology. Anecdotes and vignettes of salon situations give readers a sense of real-life routines in the cosmetology setting. Checklists, worksheets and chapter-end summaries help improve reader retention of key concepts.

Salon owner Leslie Edgerton, is a 16-time winner of state hairstyling championships in Indiana, Illinois, and Michigan. A successful hairstylist and designer for 25 years, including platform work for Clairol, Edgerton has written articles for and has had his designs appear in Braids, Bridal Trends, National Beauty School Journal, Kiwanis, and other magazines, and on television (PM Magazine and Cox Cable).

Introduction. Ambiguous Terms: How to Reach Common Definitions. The Client Talks in Many Ways: Sometimes What Someone Says" is Not What She is Saying. How to Establish Yourself as the Authority: Even if it''s Your First Day Out of School. How to Structure the Consultation. How to Use Magazine Photos and Other Visual Aids. How to Convince Your Client to Change Her Style. Avoiding the Pitfalls of Overselling. How to Convince the Client to Send You Her Friends. Where the Money Is: Extra Services, How to Sell Perms, Color, and Other Services. How to Convince Your Client to Use the Professional Products. How to Build a Full Booking in Three Months or Less. How to Use Everything You''ve Learned."

Sprache englisch
Maße 187 x 235 mm
Gewicht 318 g
Themenwelt Sozialwissenschaften Kommunikation / Medien Kommunikationswissenschaft
Weitere Fachgebiete Handwerk
ISBN-10 1-56253-058-5 / 1562530585
ISBN-13 978-1-56253-058-7 / 9781562530587
Zustand Neuware
Informationen gemäß Produktsicherheitsverordnung (GPSR)
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