Modern Quality Management Manual
Seiten
1991
Longman (Verlag)
9780582082694 (ISBN)
Longman (Verlag)
9780582082694 (ISBN)
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Designed as a practical manual offering an interpretation of BS5750 as it relates to the public services and showing how quality management impacts on local government and health authority competitive tendering. Issues covered range from setting of standards to inspection and quality certification.
As local authorities become ever more customer centred, local government officiers are under increased pressure to ensure that the quality of the services they offer is of the highest possible standard. This work is designed as a practical manual offering an interpretation of BS5750 as it relates to the public services and showing how quality management impacts on local government and health authority competitive tendering. Guidance is offered on such issues as quality management and the cost of poor quality; setting of standards; inspection and quality certifications; Total Quality Management; Quality Assurance; and zero defect.
As local authorities become ever more customer centred, local government officiers are under increased pressure to ensure that the quality of the services they offer is of the highest possible standard. This work is designed as a practical manual offering an interpretation of BS5750 as it relates to the public services and showing how quality management impacts on local government and health authority competitive tendering. Guidance is offered on such issues as quality management and the cost of poor quality; setting of standards; inspection and quality certifications; Total Quality Management; Quality Assurance; and zero defect.
Objectives; the quality scene - an overview; quality costs; setting standards; quality control; quality assurance systems; the anatomy of ISO 9000; implementing quality assurance; total quality management; quality and value.
| Erscheint lt. Verlag | 5.8.1991 |
|---|---|
| Reihe/Serie | Longman local government management manuals |
| Verlagsort | Harlow |
| Sprache | englisch |
| Maße | 210 x 297 mm |
| Gewicht | 1284 g |
| Themenwelt | Sozialwissenschaften ► Politik / Verwaltung ► Staat / Verwaltung |
| Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion | |
| ISBN-13 | 9780582082694 / 9780582082694 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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