Professional Business Skills
Cengage Australia (Verlag)
978-0-17-035545-2 (ISBN)
Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world.
This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications:
•BSB30115 Certificate III in Business
•BSB30415 Certificate III in Business Administration
A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.
Lee Perlitz has more than 35 years’ experience in the sales, marketing and training fields. Her background is corporate, having worked in the national senior management team of British Airways. During her years with BA, she developed and implemented joint national business plans and marketing strategies between BA and companies such as American Express and Thomas Cook, and was appointed to a global committee designed to grow the relationship between the companies. Since then Lee has worked in senior sales positions with the Telstra Corporation and the ANA Hotel Group. Lee entered corporate and vocational training in around 2000 and has worked as a trainer and an RTO manager, founding the Coomera Training College – the RTO arm of Coomera Anglican College. Lee now owns and operates an RTO consultancy and offers assistance and compliance services to RTOs Australia-wide. Lee has written more than 20 educational textbooks covering Business, Tourism, Retail and TAE studies. Lee Perlitz has more than 35 years’ experience in the sales, marketing and training fields. Her background is corporate, having worked in the national senior management team of British Airways. During her years with BA, she developed and implemented joint national business plans and marketing strategies between BA and companies such as American Express and Thomas Cook, and was appointed to a global committee designed to grow the relationship between the companies. Since then Lee has worked in senior sales positions with the Telstra Corporation and the ANA Hotel Group. Lee entered corporate and vocational training in around 2000 and has worked as a trainer and an RTO manager, founding the Coomera Training College – the RTO arm of Coomera Anglican College. Lee now owns and operates an RTO consultancy and offers assistance and compliance services to RTOs Australia-wide. Lee has written more than 20 educational textbooks covering Business, Tourism, Retail and TAE studies.
Part 1: A Safe And Sustainable Work Environment
1 Contribute To The Health And Safety Of Self And Others
2 Apply Knowledge Of Whs Legislation In The Workplace
3 Participate In Environmentally Sustainable Work Practices
Part 2: Dealing With Customers
4 Communicate In The Workplace 64
5 Work Effectively With Diversity 81
6 Deliver And Monitor A Service To Customers 97
7 Process Customer Complaints 113
8 Recommend Products And Services 126
Part 3: Dealing With Staff And Colleagues 143
9 Promote Innovation In A Team Environment 144
10 Work Effectively With Others 160
11 Organise Personal Work Priorities And Development 171
Part 4: Administration 189
12 Organise Schedules 190
13 Organise Workplace Information 207
14 Maintain Business Resources 232
15 Use Business Technology 251
Part 5: Business Documentation 269
16 Develop Keyboarding Speed And Accuracy 271
17 Producing Business Documents 284
18 Produce Spreadsheets 327
19 Create Electronic Presentations 358
Part 6: Business Finance 377
20 Maintain Financial Records
| Sprache | englisch |
|---|---|
| Themenwelt | Sonstiges ► Geschenkbücher |
| Wirtschaft ► Betriebswirtschaft / Management | |
| ISBN-10 | 0-17-035545-4 / 0170355454 |
| ISBN-13 | 978-0-17-035545-2 / 9780170355452 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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