Front Office Management Simulation

Lab Pack

David K. Hayes, Allisha A. Miller (Autoren)

DVD-ROM (Software)

2007
Pearson (Hersteller)
978-0-13-613389-6 (ISBN)

Infos

This Prentice Hall Front Office Management Simulation teaching tool was developed by a team of experienced hospitality management educators, currently practicing hotel Front Office professionals, the most advanced of computer graphic design specialists, and the educational experts at Prentice Hall. Each lesson has been extensively field-tested. It appeals directly to current students’ desire for immediate feedback, and interactive learning; and can be used in a classroom computer laboratory or by individual student’s using their own computer. Instructors may make use of all 24, or any number of individual lessons.   It is readily applicable to courses in:







Front Office Management
Hotel Operations Management
Hotel sales and Marketing
Revenue Management
Hospitality Management Information Systems
Managerial Accounting in the Hospitality Industry





This lab-pack includes 5 CD's.  Individual student CD's are also available for sale or save by value-packing them with any Hospitality textbook.

 



For a guided tour please vist:  http://www.prenhall.com/foms

Inhalt

 

Topic      Revenue Management                                        Lesson Title

 

Lesson 1 Main                                      Enter Occupancy Forecast Data

Lesson 1 Advanced                            Estimate Future Rooms Revenue

 

Lesson 2 Main                                      Manage Group Block Data

Lesson 2 Advanced                            Modify ADR Estimates

 

Topic      Reservation Management 

 

Lesson 3: Main                                     Make Individual Room Reservations

Lesson 3: Advanced                           Modify Individual Room Reservations

 

Lesson 4: Main                                     Make Group “Master” Reservations

Lesson 4: Advanced                           Modify Group “Master” Reservations

 

Lesson 5: Main                                     Learn Revenue Management Principles

Lesson 5: Advanced                           Determine Room Rates to Be Charged

 

Topic      Guest Stay Information                                      Lesson Title

 

Lesson 6: Main                                     Update Room Status Reports

Lesson 6: Advanced                                           Schedule Room Attendants

 

Lesson 7: Main                                     Assign Guests to Specific Rooms

Lesson 7: Advanced                           Make Alternate Room Assignments

 

 

Topic      Guest Departure and Payment

 

Lesson 8: Main                                     Post Folio Charges

Lesson 8: Advanced                           Adjust Folio Charges

 

Lesson 9: Main                                     Split Charges and Close Folios

Lesson 9: Advanced                           Manage Guest Payment Disputes

 

Topic      Accounting and Financial Summaries

 

Lesson 10: Main                                   Balance and Close Out a Shift

Lesson 10: Advanced                         Balance a Full Day’s Shift Reports

 

Lesson 11: Main                                   Reconcile a Guest Ledger

Lesson 11: Advanced                         Reconcile a City Ledger

 

Lesson 12: Main                                   Complete a Manager’s Daily

Lesson 12: Advanced                         Assess Competitive Set Data

 

 

Produkt-Details

• Erscheint lt. Verlag: 21.5.2007
• Sprache: englisch
• Gewicht: 154 g
• Themenwelt: Schulbuch / Wörterbuch
• Themenwelt: Wirtschaft
• ISBN-10: 0-13-613389-4 / 0136133894
• ISBN-13: 978-0-13-613389-6 / 9780136133896
• Zustand: Neuware