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Developing Interactional Competence at the Workplace - Hanh Thi Nguyen, Taiane Malabarba

Developing Interactional Competence at the Workplace

Learning English as a Foreign Language on the Shop Floor
Buch | Hardcover
294 Seiten
2024
Routledge (Verlag)
978-0-367-64676-9 (ISBN)
CHF 269,95 inkl. MwSt
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What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.

Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners’ observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals’ changes in interactional conduct take place locally and longitudinally.

With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality.

Chapter 7 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

Hanh thi Nguyen is Professor of Applied Linguistics in the Department of English and Applied Linguistics at Hawaii Pacific University, USA. Taiane Malabarba is a postdoc researcher and lecturer in Second Language Acquisition and Social Interaction in the Department of English and American Studies at the University of Potsdam, Germany.

Chapter 1: Interactional Competence and Its Development

Chapter 2: The Hotel Guest-Escorting Walk as A Speech-Exchange System

Chapter 3: Evolving From Interactional Troubles

Chapter 4: Harvesting Interactional Materials from Co-Participants’ Turns

Chapter 5: Contingently Assembling Resources Afforded by Interactional Infrastructure

Chapter 6: Optimizing Interactional Practices Through Recurrent Participation

Chapter 7: Discussion

Erscheinungsdatum
Reihe/Serie Routledge Advances in Second Language Studies
Zusatzinfo 17 Tables, black and white; 28 Line drawings, black and white; 28 Illustrations, black and white
Verlagsort London
Sprache englisch
Maße 152 x 229 mm
Gewicht 730 g
Themenwelt Schulbuch / Wörterbuch Wörterbuch / Fremdsprachen
Geisteswissenschaften Sprach- / Literaturwissenschaft Anglistik / Amerikanistik
Geisteswissenschaften Sprach- / Literaturwissenschaft Literaturwissenschaft
Geisteswissenschaften Sprach- / Literaturwissenschaft Sprachwissenschaft
ISBN-10 0-367-64676-5 / 0367646765
ISBN-13 978-0-367-64676-9 / 9780367646769
Zustand Neuware
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