Balanced Scorecard Strategy For Dummies (eBook)

Charles Hannabarger, Frederick Buchman, Peter Economy (Autoren)

eBook Download: EPUB

2011 | 1. Auflage
384 Seiten
John Wiley & Sons (Verlag)
978-1-118-05149-8 (ISBN)

Infos

A practical, easy-to-understand guide to Balanced Scorecard for
busy business leaders

The Balanced Scorecard method is an analysis technique designed
to translate an organization's mission and vision statement and
overall business strategies into specific, quantifiable goals, and
to monitor the organization's performance in achieving these goals.
Much less technology driven then other analysis approaches, it
analyzes an organization's overall performance in four regards:
financial analysis, customer service, productivity and internal
analysis, and employee growth and satisfaction. Balanced
Scorecard Strategy For Dummies breaks down the basics of
Balanced Scorecard in simple language with practical, Dummies-style
guidance on getting it done. This book covers all the basics of
Balanced Scorecard for busy executives and managers-and does it
without the high price tag of most professional level Balanced
Scorecard guides.

Autor

Chuck Hannabarger: Chuck (Tyler, Texas) is founder and president of PSI Associates, a business consulting and training firm founded in 1992 with headquarters in Tyler, Texas. As a business consultant, Chuck has consulted with many of the Fortune 100 companies and is recognized throughout the world for his work in the areas of Balanced Scorecards, Six Sigma, Lean Manufacturing, Business Process Reengineering and Project Management. Chuck's course on Project Management has been offered at UC Berkeley, Pepperdine University, San Diego State University, and Michigan State University, to name a few. He received his BSBA and his MBA in technology management from the University of Phoenix. Rick Buchman: Rick, who lives in Woodland Hills, CA, has worked with many of the Fortune 100 companies for over 20 years, as both an organizational member of executive management, and as an external consultant, in designing, developing, and implementing operational excellence and continuous improvement programs worldwide. He received his bachelor's degree in mathematics from Western Illinois University, his MBA in business from California Coast University in Santa Ana, CA, and has completed all but the dissertation for his PhD in management as well. Currently, Rick is working as a consultant with several major global clients toward designing and implementing their continuous improvement programs, focusing on lean leadership and improving the flow of value to deliver products and services to their customers worldwide. Peter Economy: Peter is Associate Editor for the award-winning magazine Leader to Leader, Senior Consultant for The Jana Matthews Group, a member of the National Advisory Council of the Creativity Connection of the Arts and Business Council of Americans for the Arts, and bestselling coauthor of The SAIC Solution: How We Built an $8 Billion Employee-Owned Technology Company, as well as Managing For Dummies, The Management Bible, Enterprising Nonprofits: A Toolkit for Social Entrepreneurs, Writing Children's Books For Dummies, and many others.

Inhalt

Introduction.

Part I: The ABC's of Balanced Scorecard.

Chapter 1: Goals, Scores, and the Balanced Scorecard.

Chapter 2: Building and Balancing Scorecard Strategies.

Chapter 3: Planning For the Balanced Scorecard.

Chapter 4: Putting Your Balanced Scorecard into Action.

Part II: The Customer -- The Critical Leg.

Chapter 5: Understanding Your Role with Customers.

Chapter 6: Creating a Customer Scorecard.

Chapter 7: Building the Customer Leg Dashboard.

Part III: Financial Measurement -- The FoundationLeg.

Chapter 8: Understanding Your Role in Financial Measurement.

Chapter 9: Building the Financial Leg Scorecard.

Chapter 10: Building the Financial Leg Dashboard.

Part IV: Internal Business Processes -- TheValue-Creation Leg.

Chapter 11: Understanding Your Role in Internal BusinessProcesses.

Chapter 12: Building the Internal Business ProcessScorecard.

Chapter 13: Building Dashboards for Internal BusinessProcesses.

Part V: Knowledge, Education, and Growth -- The LearningLeg.

Chapter 14: Understanding Your Role in Learning and Growth.

Chapter 15: Creating the Knowledge, Education, and GrowthScorecard.

Chapter 16: Creating The Knowledge, Education, and GrowthDashboard.

Part VI: The Part of Tens.

Chapter 17: Ten Tips for Balanced Scorecard Success.

Chapter 18: Ten Biggest Scorecard Mistakes to Avoid.

Chapter 19: Ten Tips for Overcoming Barriers.

Index.

Produkt-Details

• Erscheint lt. Verlag: 10.2.2011
• Sprache: englisch
• Themenwelt: Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Wirtschaft
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Business & Management • Strategic Management • Strategisches Management • Unternehmensstrategie • Wirtschaft u. Management
• ISBN-10: 1-118-05149-1 / 1118051491
• ISBN-13: 978-1-118-05149-8 / 9781118051498