Please Your Guests

Business Guide for Small Hotels, B and B's, Guesthouses and Farmhouses

Roy Hayter, Annette Allmark (Autoren)

Buch | Softcover

64 Seiten

1998
Cengage Learning Vocational (Verlag)
978-0-333-75113-8 (ISBN)

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A business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. This book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit.

This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.

What Matters to Your Guests - Get to Know Your Guests - Make the Most of Enquiries - Taking Bookings the Smart Way - Negotiate to Win Business - Respond Well to Special Requests - Welcome Arrivals - Dealing with Problem Guests - Get the Best From Complaints - Goodbye on the Right Note - Measure your Success - Improve Continually

Erscheint lt. Verlag	31.7.1998
Reihe/Serie	Hospitality Training Foundation
Zusatzinfo	cartoons
Verlagsort	Andover
Sprache	englisch
Maße	188 x 245 mm
Gewicht	173 g
Themenwelt	Reisen ► Hotel- / Restaurantführer
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
ISBN-10	0-333-75113-2 / 0333751132
ISBN-13	978-0-333-75113-8 / 9780333751138
Zustand	Neuware