Operations Management

Resource Based Approach for the Hospitality and Tourism Industries

Nicholas Johns, John Edwards (Autoren)

Buch | Softcover

64 Seiten

1994
Cengage Learning EMEA (Verlag)
978-0-304-32922-9 (ISBN)

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Part of a series providing the basis for a complete marketing course or module for students of hospitality and tourism, this text functions as an integrated guide for full-time degree or diploma students, or those on postgraduate or short courses. Each chapter has review questions and exercises.

Part 1 Hospitality operations: operating systems; production and service; operations management. Part 2 The service organization: organizational structure; culture and climate; motivation and change. Part 3 Capacity: work measurement; demand forecasting; scheduling. Part 4 Productivity: what is it?; performance indicators; management techniques. Part 5 Quality: what is quality; measuring; quality management techniques.

Erscheint lt. Verlag	10.11.1994
Reihe/Serie	Resource based series for hospitality & tourism
Verlagsort	London
Sprache	englisch
Maße	295 x 210 mm
Gewicht	220 g
Themenwelt	Reisen ► Hotel- / Restaurantführer
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	0-304-32922-3 / 0304329223
ISBN-13	978-0-304-32922-9 / 9780304329229
Zustand	Neuware