Hotel Front Office Management

James A. Bardi (Autor)

Buch | Hardcover

368 Seiten

1996 | 2nd Revised edition
Van Nostrand Reinhold Company (Verlag)
978-0-442-02084-2 (ISBN)

Infos

Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. 'Frontline Realities' describe actual crisis scenarios to solve; 'Hospitality Profiles' introduce professionals from the industry; case histories put material in real-life perspectives; and 'International boxes' highlight hospitality from around the world.

Produkt-Details

• Erscheint lt. Verlag: 30.9.1996
• Zusatzinfo: 1col.ill.
• Sprache: englisch
• Maße: 189 x 246 mm
• Gewicht: 940 g
• Themenwelt: Reisen ► Hotel- / Restaurantführer
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management
• ISBN-10: 0-442-02084-8 / 0442020848
• ISBN-13: 978-0-442-02084-2 / 9780442020842
• Zustand: Neuware