Design Strategies in Public Services

Maria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone (Autoren)

Buch | Hardcover

75 Seiten

2026
Cambridge University Press (Verlag)
9781009451741 (ISBN)

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This Element explores the impact of integrating service design principles into public management and administration. It highlights the need for ongoing engagement and the integration of user experiences and reveals a trend towards embracing co-design and digital technologies. This title is also available as Open Access on Cambridge Core.

This Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design. This approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, the Element offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design. This title is also available as Open Access on Cambridge Core.

Introduction; 1. The user-centred design approach to service design; 2. Redesigning municipal services to create city value in the aftermath of COVID-19; 3. Embracing citizen-strategic orientation in public service design: the application of the double diamond design process to value creation; 4. Engagement of vulnerable groups in healthcare: designing a mobile health application to promote well-being; 5. What is next for the future of public service design?; References.

Erscheint lt. Verlag	31.1.2026
Reihe/Serie	Elements in Public and Nonprofit Administration
Zusatzinfo	Worked examples or Exercises
Verlagsort	Cambridge
Sprache	englisch
Gewicht	500 g
Themenwelt	Recht / Steuern ► EU / Internationales Recht
	Recht / Steuern ► Öffentliches Recht
	Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-13	9781009451741 / 9781009451741
Zustand	Neuware