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Police Talk

A Scenario-Based Communications Workbook for Police Recruits and Officers

Jean Reynolds, Mary Mariani, Debbie Goodman (Autoren)

Buch | Softcover

128 Seiten

2002
Pearson (Verlag)
978-0-13-089588-2 (ISBN)

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A must-have guide for all law enforcement personnel, this state-of-the-art book helps develop and sharpen the verbal skills so important to modern police work. Based on actual situations that bring the realities of the profession to life, it focuses on the challenges faced by today's community police officers, and offers practical and often lifesaving instruction in a wide range of communication skills.KEY TOPICS: Begins each chapter with theory and quickly moves to real-life applications, with many examples of dialogue (both effective and ineffective) between officers and citizens. Covers such skills as interviewing, notetaking, conflict resolution, problem-solving, dealing with handicapped persons, coping with job-related stress, domestic violence, sensitivity and diversity issues, assertiveness, use of authority, sexual harassment, and more. Emphasizes officer safety and shows how effective communication skills can defuse an explosive situation. Features real-world policing scenarios throughout, and helps readers learn to recognize and handle the kinds of manipulative ploys often used by persons who are breaking the law so that they can perform their jobs more effectively and with a higher degree of safety. MARKET: For recruits, veteran police officers, and others in the criminal justice profession.

1. Introduction to Communication.

2. Communicating Authority.

3. Dealing with Manipulation.

4. The Rescue Triangle.

5. Listening and Interviewing Skills.

6. Sensitivity.

7. Crime Victims.

8. Problem Solving.

9. Sexual Harassment Issues.

10. Monitoring Your Attitude.

Additional Questions for Discussion.

Scenarios.

Answers to Multiple-Choice Questions.

Erscheint lt. Verlag	13.8.2002
Sprache	englisch
Maße	10 x 10 mm
Gewicht	191 g
Themenwelt	Recht / Steuern ► EU / Internationales Recht
Themenwelt	Recht / Steuern ► Strafrecht ► Strafverfahrensrecht
ISBN-10	0-13-089588-1 / 0130895881
ISBN-13	978-0-13-089588-2 / 9780130895882
Zustand	Neuware