Quality in Healthcare (eBook)

A Lean Six Sigma Project Approach

Corinne M. Karuppan, Nancy E. Dunlap, Robert Cavagnol (Autoren)

eBook Download: EPUB

2025 | 1., First Edition
464 Seiten
Springer Publishing Company (Verlag)
978-0-8261-7976-0 (ISBN)

Infos

Quality in Healthcare: A Lean Six Sigma Project Approach delivers essential insights into quality management and performance improvement, focusing on the application of Lean Six Sigma methodologies in healthcare environments. Structured around the Define, Measure, Analyze, Improve, Control (DMAIC) framework, the text employs a continuous case study to develop an A3 report, apply all tools and techniques in a fully integrated project format, and encourage students to engage with the material practically. It also offers valuable guidance for obtaining Lean Six Sigma certification.This textbook integrates real-world examples, lively scenarios, FAQs, hands-on learning activities, and practice problems that underscore key quality improvement techniques, patient safety, and ethical considerations. It also equips students with the necessary measurement, problem-solving, and decision-making skills to steer quality improvement projects effectively. Quality in Healthcare promotes a Lean Six Sigma mindset tailored specifically for the healthcare sector, preparing future leaders to drive meaningful change.Key Features:Emphasizes data visualization through graphs and dashboards, complemented by data files for statistical analysisIllustrates human dynamics and organizational challenges in completing improvement projectsDemonstrates tool application in vivid scenarios and provides a summary toolkit for easy referenceFeatures video interviews with healthcare professionals providing students with valuable career insights and practical knowledgeIncludes access to advanced chapters containing information critical to those seeking a Lean Six Sigma certificationStudents have access to Excel video tutorials demonstrating the use of tools mentioned in the textQualified instructors have access to expanded Instructor Resources featuring chapter PowerPoints, a Test Bank, a Sample Syllabus, Excel data files and solutions for end-of-chapter problems, templates, an Instructor Manual and additional resources to supplement students' dynamic learning and interaction with the text

Inhalt

PART I. INTRODUCTION

Chapter 1. Quality First

Chapter 2. Introduction to Lean Six Sigma: Doing it Right the First Time

PART II. DEFINE: WHAT IS THE PROCESS?

Chapter 3. Process Selection and Description

Chapter 4. The Voice of the Customer and the Voice of the Process

Appendix 4.1. Basic Concepts of Questionnaire Design

Chapter 5. Project Management

PART III. MEASURE: WHERE IS THE WASTE AND HOW BAD IT IS?

Chapter 6. Process Measurement

Chapter 7. Data Visualization and Description

Appendix 7.1. Probability and Non-Probability Sampling

Chapter 8. Process Stability and Capability

Appendix 8.1 Factors for Control Charts

PART IV. ANALYZE: WHY IS THERE WASTE IN THE PROCESS?

Chapter 9. Problem Solving

PART V. IMPROVE: HOW TO ELIMINATE WASTE?

Chapter 10. Process Redesign (I): The Toolbox for Higher Value

Chapter 11. Process Redesign (II): Ensuring Success

PART VI. CONTROL: HOW TO KEEP WASTE AT BAY?

Chapter 12. Sustaining the Improvement

PART VII. REAPING THE REWARDS AND BUILDING RESILIENCE

Chapter 13. Accreditation, Awards, and the Highly Reliable Organization

PART VIII. ADVANCED QUALITY MANAGEMENT AND LEAN SIX SIGMA PROJECT TOOLS

Chapter 14. Expanded Coverage of Probabilities and Distributions

Chapter 15. Gage Repeatability and Reproducibility

Chapter 16. Estimation and Hypothesis Testing

Appendix A. Cumulative Standard Normal Distribution Table

Appendix B. Tool Kit

Index

Produkt-Details

• Erscheint lt. Verlag: 15.6.2025
• Sprache: englisch
• Themenwelt: Sachbuch/Ratgeber ► Freizeit / Hobby ► Sammeln / Sammlerkataloge
• Themenwelt: Medizin / Pharmazie ► Gesundheitswesen
• Themenwelt: Studium ► Querschnittsbereiche ► Prävention / Gesundheitsförderung
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion
• ISBN-10: 0-8261-7976-2 / 0826179762
• ISBN-13: 978-0-8261-7976-0 / 9780826179760