The Emotionally Intelligent Nurse Leader (eBook)

Mae Taylor Moss (Autor)

eBook Download: PDF

2004
John Wiley & Sons (Verlag)
978-0-7879-7615-6 (ISBN)

Infos

The Emotionally Intelligent Nurse Leader offers nursemanagers, health care leaders, and emerging leaders a useful guidefor identifying, using, and regulating their emotions (emotionalintelligence). As the author clearly demonstrates, harnessing thepower of emotional intelligence can transform the work environmentand the nursing profession as a whole. This important resourcecombines a strong theoretical base with illustrative case examplesand practical insights. Every day, nurse leaders must resolveconflict, form alliances, and coach others in a complicated healthcare environment. Each chapter in this book is designed to helpthese professionals identify, understand, and hone the skills ofemotional intelligence--skills that will bolster the nurseprofessional's ability to lead effectively. The EmotionallyIntelligent Nurse Leader explores how to invent an emotionallysensitive workplace culture, upend the hierarchy--makingleaders more responsive and line employees moreresponsible--and visualize and create an emotionallyintelligent workplace.

Mae Taylor Moss, RN, MSN, DHA, FAAN, is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina. She has consulted internationally and written numerous publications on leadership in health care.

Inhalt

THE EMOTIONALLY INTELLIGENT NURSE LEADER 7
CONTENTS 9
PREFACE 11
ABOUT THE AUTHOR 13
INTRODUCTION 15
Where Did the Time Go? 15
What Has Happened to Our Patients? 16
The Emotional Cure 16
Why Is the Need So Critical? 17
How This Book Can Help 18
PART ONE: UNDERSTANDING EMOTIONAL INTELLIGENCE 23
CHAPTER 1: AN AGE-OLD, NEW KIND OF NURSING INTELLIGENCE 25
The Nurse as Caregiver 25
Emotion and Nursing Leadership 27
Emotions in Organizational Teams 30
The Concept of Emotional Intelligence 33
Emotional Intelligence in the Workplace 36
The Impact of Emotional Intelligence on Nurses and the Organization 38
Summary 40
CHAPTER 2: EMOTIONS IN A TECHNO-ILLOGICAL AGE 42
The Necessity of Emotional Intelligence Today 42
Emotional Development in Children 44
Technological Advances in Health Care 46
Using Emotional Intelligence to Cope with the Demands of Technology 54
Summary 62
CHAPTER 3: EMOTIONAL INTELLIGENCE AND LEADERSHIP 64
What Made Florence Nightingale a Leader 64
What Is a Leader? 66
Emotional Skill Supports Effective Leadership 72
Three Leadership Actions, Four Emotional Skills 78
Leader Self-Care 87
Summary 88
PART TWO: INTELLIGENTLY CREATING, SHARING A VISION, AND SETTING AN EXAMPLE 89
CHAPTER 4: LEADERS WHO CREATE 91
Creating an Environment Ripe for Change 93
Creating Followers Who Participate 98
Allowing Followers to Manage the Change 107
Summary 113
CHAPTER 5: LEADERS WHO SHARE A VISION 115
The Necessity of Change 115
Six Actions of Leaders Who Share a Vision 118
Summary 139
CHAPTER 6: LEADERS WHO SET AN EXAMPLE 141
Setting an Example by Allowing Others to Lead 141
Setting an Example Through Mentoring 147
Environmental Factors and Leadership Skills Related to Example Setting 154
Summary 160
PART THREE: INTELLIGENT TRANSFER OF INFORMATION 161
CHAPTER 7: DOWNLOADING 163
The Team Approach to Leadership and Its Reliance on Emotional Intelligence 163
Downloadable Emotional Aptitudes Needed for Effective Teamwork 168
Leader Support Capabilities for Leading Effective Teams 180
Summary 183
CHAPTER 8: UPLOADING 185
Aligning Beliefs with Behavior 186
Coaching Emotional Intelligence 190
Skills Learned from Emotional Coaching 195
Leadership Skills Needed to Be an Effective Emotional Coach 197
Summary 205
CHAPTER 9: WEATHERING A CRASH 206
Why We Cannot Ignore Conflict 206
Conflict and Its Relationship to Health Care 208
How to Effectively Enact the Stages of Conflict Resolution 210
Summary 226
Scenario 228
Intervention 228
Monitoring Outcomes 233
Follow-Up 233
PART FOUR: CHANGING THE CULTURE OF NURSING AND THE ORGANIZATION 235
CHAPTER 10: SHAPING THE WORK ENVIRONMENT AND CULTURE 237
Why All the Talk About Emotions and the Work Culture? 237
Empathy in the Work Setting 240
Aligning the Work Culture with Philosophies of Empathic Patient Care 249
Summary 258
CHAPTER 11: REBUILDING AND UPENDING THE HIERARCHICAL PYRAMID 260
What Will Make Good Even Better? 260
Building the Pyramid from the Bottom Up 269
Supporting the Pyramid from the Top Up 276
Summary 282
CHAPTER 12: THE FUTURE OF EMOTIONAL INTELLIGENCE FOR NURSING LEADERSHIP 284
Why Think About the Future of Nursing Leadership Now? 284
Equipping the Nurse Leader with Emotional Courage for Nursing Leadership in the Twenty-First Century 287
Summary 298
REFERENCES 301
NAME INDEX 321
SUBJECT INDEX 329

Rezensionen

"Nurse leaders with emotional intelligence are in high demandin today's environment. Mae Taylor Moss has drawn from herwide experience to create this exceptional resource forunderstanding the concepts and practical application of emotionalintelligence for nurses who want to succeed in their challengingroles."

--Marjorie Beyers, RN, PhD, FAAN, former executive director,American Organization of Nurse Executives

"Mae Taylor Moss brings together her firsthand knowledgeof the nursing profession and her considerable knowledge ofemotional intelligence. The result is a book that conveys bothscientific scholarship and practical wisdom for present and futurenurse leaders."

--John D. Mayer, professor of psychology, University of NewHampshire ?Peter Salovey, Chris Argyris Professor ofPsychology; dean, Graduate School of Arts and Science, YaleUniversity

"Nurse leaders with emotional intelligence are in high demand
in today's environment. Mae Taylor Moss has drawn from her
wide experience to create this exceptional resource for
understanding the concepts and practical application of emotional
intelligence for nurses who want to succeed in their challenging
roles."

--Marjorie Beyers, RN, PhD, FAAN, former executive director,
American Organization of Nurse Executives

"Mae Taylor Moss brings together her firsthand knowledge
of the nursing profession and her considerable knowledge of
emotional intelligence. The result is a book that conveys both
scientific scholarship and practical wisdom for present and future
nurse leaders."

--John D. Mayer, professor of psychology, University of New
Hampshire ¾Peter Salovey, Chris Argyris Professor of
Psychology; dean, Graduate School of Arts and Science, Yale
University

Produkt-Details

• Erscheint lt. Verlag: 5.10.2004
• Reihe/Serie: J-B AHA Press
• Reihe/Serie: J-B AHA Press
• Reihe/Serie: J-B AHA Press
• Sprache: englisch
• Themenwelt: Medizin / Pharmazie ► Allgemeines / Lexika
• Themenwelt: Medizin / Pharmazie ► Pflege ► Pflegemanagement / Qualität / Recht
• Schlagworte: Öffentlicher Gesundheitsdienst u. Gesundheitspolitik • author • CASE • demonstrates • Emotional • Emotional Intelligence • emotionally intelligent • Emotions • Environment • Gesundheits- u. Sozialwesen • Guide • Health & Social Care • important • Intelligence • Leader • Managers • nursing • Öffentlicher Gesundheitsdienst u. Gesundheitspolitik • Offers • Power • Profession • Public Health Services & Policy • strong • Theoretical • useful • whole • Work
• ISBN-10: 0-7879-7615-6 / 0787976156
• ISBN-13: 978-0-7879-7615-6 / 9780787976156