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The AI-Centric HR Operating Model - Tess Hilson-Greener

The AI-Centric HR Operating Model

An Ethical Approach to Improve Workforce and Business Performance
Buch | Softcover
272 Seiten
2026
Kogan Page Ltd (Verlag)
978-1-3986-2971-4 (ISBN)
CHF 57,60 inkl. MwSt
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Discover how an ethical AI-centric HR operating model can transform how people professionals add organizational value and drive business results.
Senior HR practitioners must embed Artificial Intelligence (AI) into their operating models and use it to drive both people and business performance, or risk being left behind by the organisation they serve.

Organisations are rapidly deploying AI to improve productivity, accelerate innovation, and increase cost efficiency. Yet HR functions are often excluded from these gains. Constrained by legacy structures, process-heavy activity and a limited understanding of their commercial role, many people teams are still disconnected from the way value is now created in the business. Without urgent change, HR risks becoming marginalised and seen as peripheral rather than integral to organisational performance. The AI-Centric HR Operating Model explains how to avoid this.

Written for senior people professionals, the book sets out how HR can design and operate an AI-centric model that keeps pace with the business while unlocking the performance, capability, and decision-making advantages that AI enables. It shows how AI can be embedded across the HR function not as a technology add-on, but as a core operating capability aligned to business outcomes. Crucially, the model is grounded in ethics and human value. It enables HR leaders to ensure AI adoption benefits the workforce while also driving commercial outcomes such as improved productivity, faster growth, and greater organisational resilience. By aligning people's skills, judgement and creativity with business priorities, the model supports stronger capability development, higher trust and engagement, faster decision-making, and sustained performance.
AI is not positioned as a replacement for human judgement. Instead, it is shown as a force that amplifies human strengths and mitigates human limitations. The book explains why AI cannot replace people, why HR remains essential to organisational success, and why people function that fail to integrate AI into their operating models' risk being left behind. Supported by extensive research, interviews with senior leaders, and real-world organisational evidence, this book is essential reading for those responsible for workforce and organisational performance in the AI era.

Tess Hilson-Greener is the founder of the HR2035 Foundation and has more than 30 years' experience in technology, organisational development and HR strategy across Europe, the Middle East, Africa, the United States and Japan. Based in Woking, UK, she is widely recognised for her work on AI readiness, HR ethics, and the future of HR capability. She is a frequent keynote speaker, researcher, and industry writer, and advises boards, HR Directors and policymakers on AI transformation, workforce strategy, and the design of ethical, adaptive, future-ready organisations.

Chapter - 01: The End of HR Orthodoxy ;
Chapter - 02: People Logic vs Business Logic ;
Chapter - 03: Fear, Misinformation, and the AI Shockwave in HR ;
Chapter - 04: Introducing the People Operating System;
Chapter - 05: The Ethical People Function ;
Chapter - 06: The Seven AI-Centric Pillars of HR Infrastructure ;
Chapter - 07: Governance and Ethics in the Intelligence Era ;
Chapter - 08: Measuring Contribution in an AI-Human World ;
Chapter - 09: Moving from HR Function to Intelligent Ecosystem ;
Chapter - 10: The AI-Centric HR Roadmap

Erscheint lt. Verlag 3.11.2026
Verlagsort London
Sprache englisch
Maße 156 x 234 mm
Themenwelt Informatik Theorie / Studium Künstliche Intelligenz / Robotik
Wirtschaft Betriebswirtschaft / Management Personalwesen
Wirtschaft Betriebswirtschaft / Management Unternehmensführung / Management
ISBN-10 1-3986-2971-5 / 1398629715
ISBN-13 978-1-3986-2971-4 / 9781398629714
Zustand Neuware
Informationen gemäß Produktsicherheitsverordnung (GPSR)
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