Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Exam 70-272) Package

Lab Manual

Microsoft Official Academic Course (Autor)

Buch | Softcover

2007
John Wiley & Sons Ltd (Verlag)
978-0-470-17061-8 (ISBN)

Titel ist leider vergriffen;
keine Neuauflage

Artikel merken

A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two-exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

Microsoft Corporation - Founded in 1975, Microsoft (Nasdaq 'MSFT') is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software-any time, any place and on any device.

Chapter 1: Introduction to Desktop Support. Chapter 2: Resolving a Service Call. Chapter 3: Troubleshoot the Operating System. Chapter 4: Microsoft Office Outlook 2003 and Outlook Express. Chapter 5: Configure Internet Explorer. Chapter 6: Install and Configure Office Applications. Chapter 7: Troubleshoot Office Applications. Chapter 8: Common Connectivity Problems. Chapter 9: Security and Security Permissions. Chapter 10: Protect the Computer. Chapter 11: Troubleshooting Application Access on Multiuser, Multiboot, and Networked Computers.

Erscheint lt. Verlag	12.12.2007
Reihe/Serie	Microsoft Official Academic Course S.
Verlagsort	Chichester
Sprache	englisch
Maße	217 x 282 mm
Gewicht	1326 g
Themenwelt	Informatik ► Betriebssysteme / Server ► Windows
	Informatik ► Weitere Themen ► Hardware
	Informatik ► Weitere Themen ► Zertifizierung
ISBN-10	0-470-17061-1 / 0470170611
ISBN-13	978-0-470-17061-8 / 9780470170618
Zustand	Neuware