AI and Analytics for Smart Cities and Service Systems (eBook)

Proceedings of the 2021 INFORMS International Conference on Service Science

Robin Qiu, Kelly Lyons, Weiwei Chen (Herausgeber)

eBook Download: PDF

2021
406 Seiten
Springer International Publishing (Verlag)
978-3-030-90275-9 (ISBN)

Infos

This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users’ utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.

Produkt-Details

• Erscheint lt. Verlag: 11.11.2021
• Reihe/Serie: Lecture Notes in Operations Research
• Reihe/Serie: Lecture Notes in Operations Research
• Zusatzinfo: VII, 406 p. 149 illus., 94 illus. in color.
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik ► Datenbanken
• Themenwelt: Mathematik / Informatik ► Mathematik ► Statistik
• Themenwelt: Technik ► Bauwesen
• Themenwelt: Wirtschaft ► Allgemeines / Lexika
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
• Schlagworte: Artificial Intelligence • Service analytics • Service Operations and Management • service science • Service Systems Modeling • Smart Service and Systems
• ISBN-10: 3-030-90275-7 / 3030902757
• ISBN-13: 978-3-030-90275-9 / 9783030902759