Chatbot Research and Design
Springer International Publishing (Verlag)
978-3-030-39539-1 (ISBN)
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.
Conversational Agents in Healthcare: Using QCA to Explain Patients' Resistance to Chatbots for Medication.- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots - the DBpedia Chatbot.- Privacy Concerns in Chatbot Interactions.- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice.- The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine.- Gender Bias in Chatbot Design.- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web.- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD.- Towards Chatbots to Support Bibliotherapy Preparation and Delivery.- CivicBots - Chatbots for Supporting Youth in Societal Participation.- Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots.- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context.- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues.- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives.- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation.- Chatbots for the Information Acquisition at Universities - A Student's View on the Application Area.- A Configurable Agent to Advance Peers' Productive Dialogue in MOOCs.- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings - Experiences from a Field Study.
| Erscheinungsdatum | 22.01.2020 |
|---|---|
| Reihe/Serie | Information Systems and Applications, incl. Internet/Web, and HCI | Lecture Notes in Computer Science |
| Zusatzinfo | XII, 273 p. 52 illus., 22 illus. in color. |
| Verlagsort | Cham |
| Sprache | englisch |
| Maße | 155 x 235 mm |
| Gewicht | 444 g |
| Themenwelt | Mathematik / Informatik ► Informatik ► Netzwerke |
| Mathematik / Informatik ► Informatik ► Programmiersprachen / -werkzeuge | |
| Informatik ► Theorie / Studium ► Künstliche Intelligenz / Robotik | |
| Schlagworte | Argumentation • Autonomous Agents • chatbot frameworks • Chatbots • chatbots for collaboration • chatbots for customer service • chatbots in education • Communication Studies • conversational user interfaces • Dialogue • Engineering • Formal Logic • Interaction Design • Multiagent Systems • Natural Language Processing • Programming Languages • Signal Processing • Speech Recognition • User Experience • User Studies |
| ISBN-10 | 3-030-39539-1 / 3030395391 |
| ISBN-13 | 978-3-030-39539-1 / 9783030395391 |
| Zustand | Neuware |
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