Microsoft Dynamics CRM for Beginners (A4)
Practical Guidance and Comprehensive Insights
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This books contains descriptions of the basic functionalities of Microsoft Dynamics CRM. It focusses on a simplification of system usage and contains easy understandable use cases.
The book introduces Microsoft Dynamics CRM to beginners by describing the navigation, record creation, search functionalities as well as security settings. Providing step-by-step instructions it brings beginners in the position to use the functionalities purposeful and to learn the system terminology by a writing style being suitable for daily use. Furthermore it provides the knowledge how Microsoft Dynamics CRM could lead to an improved customer situation by case-related examples for operational and analytical business processes.
The book introduces Microsoft Dynamics CRM to beginners by describing the navigation, record creation, search functionalities as well as security settings. Providing step-by-step instructions it brings beginners in the position to use the functionalities purposeful and to learn the system terminology by a writing style being suitable for daily use. Furthermore it provides the knowledge how Microsoft Dynamics CRM could lead to an improved customer situation by case-related examples for operational and analytical business processes.
Functional Basics1
The Modules and their key components2
The Navigation3
Forms and Fields4
Permissions in Microsoft Dynamics CRM7
Field Characteristics and particular Behavior11
Technological Basics13
What is Microsoft Dynamics CRM about?13
What makes Microsoft Dynamics special?15
Individual tips – Helpful hints for daily use19
Operative CRM20
Communicative CRM34
Analytic CRM40
Collaborative CRM46
Strategic CRM49
Glossary55
Functions55
Terms56
List of tables58
List of figures58
List of screenshots58
| Erscheinungsdatum | 02.10.2018 |
|---|---|
| Zusatzinfo | In more than 50 Screenshots (german and english) the details of all Tips & Tricks will be visualized and in depth described with step-by-step descriptions. Therefore it is easys to directly adapt the know-how and develop a profound understanding of the system. |
| Verlagsort | Hamburg |
| Sprache | englisch |
| Original-Titel | Microsoft Dynamics CRM für Beginner (DIN A4) |
| Maße | 300 x 210 mm |
| Gewicht | 250 g |
| Themenwelt | Schulbuch / Wörterbuch ► Schulbuch / Berufs- und Fachschule |
| Mathematik / Informatik ► Informatik ► Weitere Themen | |
| Schlagworte | 2011 • 2013 • 2015 • 2016 • 365 • 4.0 • CRM • Dynamics • Microsoft • Online |
| ISBN-13 | 9783981989229 / 9783981989229 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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