Service Level Manager (eBook)

Careers in IT service management

John Sansbury (Autor)

eBook Download: EPUB

2017
152 Seiten
BCS Learning & Development Limited (Verlag)
978-1-78017-296-5 (ISBN)

Infos

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Autor

John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world’s largest organisations improve the delivery of their IT services.

Produkt-Details

• Erscheint lt. Verlag: 4.8.2017
• Reihe/Serie: BCS Guides to IT Roles
• Reihe/Serie: BCS Guides to IT Roles
• Verlagsort: Swindon
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik
• ISBN-10: 1-78017-296-6 / 1780172966
• ISBN-13: 978-1-78017-296-5 / 9781780172965