Serviceology for Services

5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Yoshinori Hara, Dimitris Karagiannis (Herausgeber)

Buch | Softcover

XV, 237 Seiten

2017 | 1st ed. 2017
Springer International Publishing (Verlag)
978-3-319-61239-3 (ISBN)

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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

Human-centered service.- Customer satisfaction.- Service innovation and marketing.- Service design.

Erscheinungsdatum	09.08.2017
Reihe/Serie	Lecture Notes in Computer Science
Reihe/Serie	Programming and Software Engineering
Zusatzinfo	XV, 237 p. 87 illus.
Verlagsort	Cham
Sprache	englisch
Maße	155 x 235 mm
Gewicht	397 g
Themenwelt	Mathematik / Informatik ► Informatik ► Software Entwicklung
Schlagworte	business applications • business mathematics & systems • Business mathematics & systems • Computer Communication Networks • Computer Science • Customer Satisfaction • Customer Services • Data Warehousing • information architecture • Information Retrieval • Information storage and retrieval • information systems applications (incl. internet) • Internet Searching • IT in business • Maintenance & repairs • Maintenance & repairs • management of computing and information systems • network hardware • Service Design • service development • service innovation • service modeling • Software engineering
ISBN-10	3-319-61239-5 / 3319612395
ISBN-13	978-3-319-61239-3 / 9783319612393
Zustand	Neuware