Managing Your Outsourced IT Services Provider (eBook)
VIII, 152 Seiten
Apress (Verlag)
978-1-4842-0802-1 (ISBN)
Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.
The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.
The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
<p><strong>Venkatesh Upadrista</strong> is a global client executive at CapgeminiFinancial Services in Amsterdam. He was formerly a global solutions manager atTata Consultancy Services, a client partner at Wipro Services, a CIO partner atMcKinsey & Co., and a manager at Cognizant Technology Solutions. He is theauthor of <em>Managing Offshore DevelopmentProjects</em> and <em>Distributed Agile: TheProven Agile Software Development Approach and Toolkit for GeographicallyDispersed Teams</em>. Upadrista took his degree in mathematics and computerscience from Andhra University.</p>
Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver-provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
Venkatesh Upadrista is a global client executive at CapgeminiFinancial Services in Amsterdam. He was formerly a global solutions manager atTata Consultancy Services, a client partner at Wipro Services, a CIO partner atMcKinsey & Co., and a manager at Cognizant Technology Solutions. He is theauthor of Managing Offshore DevelopmentProjects and Distributed Agile: TheProven Agile Software Development Approach and Toolkit for GeographicallyDispersed Teams. Upadrista took his degree in mathematics and computerscience from Andhra University.
The Organization of IT Services ProvidersThe Profit-and-Loss Constraints on IT Services ProvidersProviders’ Tactics and Tricks for Hitting P&L TargetsThe Operational Parameters of IT Services ProvidersThe Organization of IT Services ReceiversSelecting Your IT Services ProviderUnderstanding Your IT Services ProviderMapping and Managing Your Service ProvidersThe Captive Center AlternativeYour Exit PlanOpting for a Single IT Services Provider
| Erscheint lt. Verlag | 19.12.2014 |
|---|---|
| Zusatzinfo | VIII, 152 p. 13 illus. |
| Verlagsort | Berkeley |
| Sprache | englisch |
| Themenwelt | Mathematik / Informatik ► Informatik ► Netzwerke |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-4842-0802-1 / 1484208021 |
| ISBN-13 | 978-1-4842-0802-1 / 9781484208021 |
| Haben Sie eine Frage zum Produkt? |
PDF (Wasserzeichen)Größe: 1,9 MB
DRM: Digitales Wasserzeichen
Dieses eBook enthält ein digitales Wasserzeichen und ist damit für Sie personalisiert. Bei einer missbräuchlichen Weitergabe des eBooks an Dritte ist eine Rückverfolgung an die Quelle möglich.
Dateiformat: PDF (Portable Document Format)
Mit einem festen Seitenlayout eignet sich die PDF besonders für Fachbücher mit Spalten, Tabellen und Abbildungen. Eine PDF kann auf fast allen Geräten angezeigt werden, ist aber für kleine Displays (Smartphone, eReader) nur eingeschränkt geeignet.
Systemvoraussetzungen:
PC/Mac: Mit einem PC oder Mac können Sie dieses eBook lesen. Sie benötigen dafür einen PDF-Viewer - z.B. den Adobe Reader oder Adobe Digital Editions.
eReader: Dieses eBook kann mit (fast) allen eBook-Readern gelesen werden. Mit dem amazon-Kindle ist es aber nicht kompatibel.
Smartphone/Tablet: Egal ob Apple oder Android, dieses eBook können Sie lesen. Sie benötigen dafür einen PDF-Viewer - z.B. die kostenlose Adobe Digital Editions-App.
Buying eBooks from abroad
For tax law reasons we can sell eBooks just within Germany and Switzerland. Regrettably we cannot fulfill eBook-orders from other countries.
aus dem Bereich
