ITIL Lifecycle Essentials

Your essential guide for the ITIL Foundation exam and beyond

Claire Agutter (Autor)

Buch | Softcover

384 Seiten

2013
IT Governance Publishing (Verlag)
978-1-84928-417-2 (ISBN)

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This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in providing practical guidance for when newly qualified practitioners enter the real world.

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.

1: Introducing Service Management

2: Key Concepts and Roles

3: The Service Lifecycle

4: Service Strategy

6: Service Design

7: Service Transition

8: Service Operation

9: Continual Service Improvement

10: Service Management Training and Qualifications

11: Multiple Choice Exam Strategies

12: Further Reading/Resources

Erscheint lt. Verlag	28.3.2013
Mitarbeit	Erzähler: Melanie Crawley
Verlagsort	Ely
Sprache	englisch
Maße	140 x 216 mm
Gewicht	445 g
Themenwelt	Informatik ► Weitere Themen ► Zertifizierung
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	1-84928-417-2 / 1849284172
ISBN-13	978-1-84928-417-2 / 9781849284172
Zustand	Neuware