ISO/IEC 20000:2011

A Pocket Guide

Mart Rovers (Autor)

Buch | Softcover

1 Seiten

2013
Van Haren Publishing BV (Verlag)
978-90-8753-726-5 (ISBN)

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:

• it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;

• it supports ISO/IEC 20000 training and certification and

• it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Reihe/Serie	Best Practice
Verlagsort	Zaltbommel
Sprache	englisch
Themenwelt	Mathematik / Informatik ► Informatik
Schlagworte	IEC • ISO • Qualitätsmanagement
ISBN-10	90-8753-726-3 / 9087537263
ISBN-13	978-90-8753-726-5 / 9789087537265
Zustand	Neuware