Practical Zendesk Administration

Best Practices for Setting Up Your Customer Service Platform

Stafford Vaughan (Autor)

Buch | Softcover

159 Seiten

2012
O'Reilly Media (Verlag)
978-1-4493-4364-4 (ISBN)

Infos

This book focuses on the configuration tasks required by administrators to set up Zendesk. It takes a practical approach to the process, which can often take weeks of an administrator's time, and is ordered in such a way that administrators could configure Zendesk at the same time as they read the book. At every step the book outlines the purpose of a feature, and provides advice on situations in which the feature should be configured in certain ways. The book also draws on real life examples of how other customers are using the product.

Autor

Stafford has established the training departments of several companies, including Zendesk, Atlassian, and GoodData, and authored several of the official training programs for software products including Zendesk, JIRA, Confluence, GreenHopper and GoodData. As an educator, Stafford has delivered training sessions to more than a thousand organizations in 15 countries, including NASA, the Pentagon, the United Nations in Geneva, Harvard University, Stanford Graduate School of Business, Groupon, the US Department of Defense, Sun Microsystems, and Wells Fargo Bank.

Produkt-Details

• Erscheint lt. Verlag: 30.11.2012
• Verlagsort: Sebastopol
• Sprache: englisch
• Einbandart: Paperback
• Themenwelt: Mathematik / Informatik ► Informatik ► Netzwerke
• Themenwelt: Informatik ► Office Programme ► Outlook
• Schlagworte: Kundenservice • Zendesk • Zendesk,help desk,customer service,support,ticketing
• ISBN-10: 1-4493-4364-3 / 1449343643
• ISBN-13: 978-1-4493-4364-4 / 9781449343644
• Zustand: Neuware