Million Dollar Greeting (eBook)

Today's Best Practices for Profit, Customer Retention, and a Happy Workplace

Dan Sachs (Autor)

eBook Download: EPUB

2018
204 Seiten
Apollo Publishers (Verlag)
978-1-948062-15-2 (ISBN)

Infos

Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes.Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are:* Rob Siefker of Zappos * Mark Hoplamazian of Hyatt Hotels * Ari Weinzweig of Zingerman's Delicatessen * Steve Hindy of Brooklyn Brewery * Mike McDerment of FreshBooks * Richard Coraine of Union Square Hospitality Group * Paul Speigelman of BerylHealth * Jerrod Melman of Lettuce Entertain You Enterprises * Nick Sarillo of Nick's Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today's competitive climate and for years to come.

Autor

Dan Sachs is professor of entrepreneurship, hospitality management, and service leadership at DePaul University and president of Meerkat Restaurant Advisory, an A-list restaurant advisory group. From 1999–2015, he owned the Bin36 restaurant group, where he developed and operated several wine-focused restaurants. He has worked with a variety of famous restaurateurs including Danny Meyer, Drew Nieporent, and Paul Bartolotta. He has an AB from Harvard College and a master’s degree from the Parisian culinary school École de Cuisine La Varenne. He lives in Chicago, IL.Janet Scott is a writer and the owner of The Write Place, a corporate communication and academic support company. She worked for many years in journalism and marketing, and taught for twelve years at Wayne State University. She has an AB from Harvard College and a master’s degree from Eastern Michigan University. She lives in Detroit, MI.

Inhalt

Introduction: A Brief (But Necessary) History of Customer Service It All Starts with Hospitality, Baby Section 1: The Evanglists Zingerman's: Laser-Focused on Customer Service Nick's Pizza & Pub: Employees in Charge BerylHealth: Everyone Deserves a “Thank You” Section 2: The Transformers Zappos: If You're Not Changing, You're Dying FreshBooks: It's All about the Rock Stars—a.k.a. Customer Service Brooklyn Brewery: Education Section 3: The Pragmatists Lettuce Entertain You: Consistency for the Brand and the Customer Union Square Hospitality: Start at Square One—HIRING Hyatt: Top-Down Empathy Lessons Learned

Produkt-Details

• Erscheint lt. Verlag: 13.9.2018
• Co-Autor: Janet Scott
• Vorwort: Alwyn Scott
• Verlagsort: New York City
• Sprache: englisch
• Themenwelt: Literatur ► Biografien / Erfahrungsberichte
• Themenwelt: Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Bewerbung / Karriere
• Themenwelt: Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Wirtschaft
• Themenwelt: Sachbuch/Ratgeber ► Freizeit / Hobby ► Sammeln / Sammlerkataloge
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Advice • Apollo Program • best job • Best place to work • Best Practices • bin36 • Brand loyalty • brooklyn brewery • business • Business Advice • Business Leaders • Business Success • Career • Company Growth • Customer Retention • Customer service • Danny Meyer • depaul university • Digital Age • Empathy • employee moral • Employee Morale • Employee Retention • Employee turnover • Entertainment • Entrepreneur • Entrepreneurs • Entrepreneurship • freshbooks • Harvard • Harvard author • Harvard College • Health Services • high profit • Holacracy • Hospitality • Hospitality Industry • Hospitality Management • Hotels • Human Resources • hyatt hotels • International business • interpersonal skills • Leader • Leadership • lettuce entertain you • Management • managing millennials • margins • modern business practices • MONEY • money and power • Motivation • nicks pizza • Personal • Personal Growth • Personnel • Positive • power and wealth • Profit • profit margins • profits • Pubs • Restaurants • Self Help • Self Improvement • Setting the Table • Small Business • small business ideas • Social Media • Successful • Tourism • Travel • union square hospitality group • work culture • Work environment • Zappos • zappos, empathy, harvard, customer service, depaul university, hospitality, freshbooks, setting the table, hyatt hotels, profit, brooklyn brewery, harvard college, lettuce entertain you, nicks pizza, best practices, best job, danny meyer, hospitality management, best place to work, holacracy, union square hospitality group, customer retention, apollo program, employee turnover, employee retention, bin36, brand loyalty, employee moral, managing millennials, high profit
• ISBN-10: 1-948062-15-1 / 1948062151
• ISBN-13: 978-1-948062-15-2 / 9781948062152