Advances in the Human Side of Service Engineering

James C. Spohrer, Louis E. Freund (Herausgeber)

Buch | Hardcover

490 Seiten

2012
Crc Press Inc (Verlag)
978-1-4398-7026-6 (ISBN)

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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems.

Topics include:

Adoption of health information technology (HIT)

Aging society: the impact of age on traditional service system constructs

Anthropology in service science

Applying service design techniques to healthcare

Co-creating value

Cognitive systems modeling of service systems

Context-related service: the human aspect of service systems

Designing services for underserved populations

Ethics dividend in services: how it may be cultivated, grown, and measured

Governance of service systems

Human aspects of change when applying Lean Six Sigma methods and tools

Human side of service dominant logic in B2B settings

Human-computer interaction and HF in software technologies

Service network configuration impacts on customer experience

Simulating employees and customers in service systems

Systems design and the customer experience

Usability and human side of electronic financial services

The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri

James C. Spohrer, Louis E. Freund

Section I. Health ServicesService Process Visualization in Nursing-Care Service Using State Transition Model, H. Miwa, T. Fukuhara, and T. Nishimura
Self-Service for Personal Health Monitoring and Decisions, Z. Pasek and G. Bacioiu
A Study of the Productivity Enhancement in Medical Practice by the Introduction of a Handheld Tablet Computer, K. Yamada, S. Ishikawa, Y. Sakamoto, Y. Motomura, T. Nishimura, and T. Sugioka
Section II. Service InnovationHuman-Centric Approach of Value Proposition in New Generation Digital Business, T. KitaValue Co-Creation in R&D, Y. Sawatani and T. Arimoto
Social Networks for Outsourcing and Developing a Firm's Creativity, M. Colurcio, M. Tregua, M. Melia, and A. Caridà
Creativity and Learning in the Practices of Service Innovation, T. Russo Spena and C. MeleService Design to Evoke Users’ Enthusiasm - Proposal and Evaluation of a Museum Information Providing Service, M. Takahashi, Y. Yasuma, and M. NakanishiErgonomics at Home: Contribution to the Design of a Smart Home Lighting Service, G. Poizat, M. Fréjus, and Y. Haradji
Designing a Mobile-Based Banking Service: The MOBSERV Project, A. Simões, S. Guerreiro, A. Ferreira, S. Rôla, and G. Freire

Section III. Societal FactorsHuman Centered System Integration (HCSI): Case Study of Elderly Care Service Design, S. Basapur and K. SatoIntegrating Healthcare Service with Ambient Interactive Systems: Conceptual Framework, J. Sun, S. Basapur and K. SatoEntrusting the Reply of Satisfaction or Physical Condition for Services to Unconscious Responses Reflecting Activities of the Autonomic Nervous System, H. Okawai, K. Kato, and D. BayaThe Intelligent Space for the Elderly - Including Activity Detection, S. Tivatansakul, S. Tanupaprungsun, K. Areekijseree, T. Achalakul, K. H

Verlagsort	Bosa Roca
Sprache	englisch
Maße	156 x 234 mm
Gewicht	860 g
Themenwelt	Kunst / Musik / Theater ► Design / Innenarchitektur / Mode
Themenwelt	Technik ► Umwelttechnik / Biotechnologie
ISBN-10	1-4398-7026-8 / 1439870268
ISBN-13	978-1-4398-7026-6 / 9781439870266
Zustand	Neuware