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Playing the corporate language game

An investigation of the genres and discourse strategies in English used by Dutch writers working in multinational corporations

Catherine Nickerson (Autor)

Buch | Softcover

240 Seiten

2000
Editions Rodopi B.V. (Verlag)
978-90-420-0730-7 (ISBN)

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An increasing number of business people are regularly required to communicate effectively and efficiently in a language that is not their own. The tasks that international business writers carry out, have therefore become a recent focus of attention for communication researchers and language practitioners, particularly within multinational corporations where the majority of the workforce needs to communicate both in English and the local language.

Playing the Corporate Language Game explores the relationship between context and text and presents a comprehensive framework for the investigation of the communication practices that are currently in use in international business. It includes an extensive survey of multinational corporations in the Netherlands, and it goes on to present a detailed analysis of the genres and discourse strategies that could be identified in a large corpus of authentic documents written by Dutch and British writers, consisting of letters, reports and e-mail messages. There is detailed discussion throughout, of those aspects of national and corporate culture that impact the evolution and linguistic realisation of business genres in multinational, multilingual settings.

This volume will be of interest to students and researchers of applied linguistics and business communication, and all those concerned with Language for Specific Purposes, and the interface between local languages and International Business English.

Catherine Nickerson worked for five years as a language trainer for the Dutch business community before joining the Business Communication Studies department at the University of Nijmegen in 1993. Her research interests include the use of written genres in multinational corporate contexts and the interface between local languages and International Business English.

1Introduction

1.1The use of English in the Netherlands
1.2Previous studies
1.2.1 Needs analysis surveys
1.2.2 Ethnographic accounts
1.2.3 Genre studies of organisational communication
1.2.4 Cross-cultural and intercultural discourse
1.3 The study
1.3.1 Research aims
1.3.2 Analytical framework
1.3.3 Research methods and respondents
1.4 Overview of the study

2Literature review

2.1Social constructionism
2.2Genre
2.3Structuration
2.4Conclusion
3Analytical framework

3.1Context and situation
3.2Genre characteristics
3.3The analysis of discourse
3.4Conclusion

4Contextual factors affecting the use of written English
within British subsidiaries in the Netherlands

4.1The relevance of corporate culture
4.2The relevance of corporate activity
4.3Operationalisation of contextual factors
4.3.1 Factors related to corporate culture
4.3.2 Factors related to corporate activity
4.3.3 Additional communication patterns
4.4The survey
4.4.1 The respondents
4.4.2 Results and discussion
4.5 Summary and conclusions

5Genres used by Dutch writers at British
subsidiary companies

5.1The corpus of documents
5.1.1 General characteristics
5.1.2 Participants
5.1.3 Communicative goals, substance and structure
5.2 Recurrent situations, exigences and rhetorical action
5.2.1 Communication with Head Office and internally
5.2.2 Communication with other subsidiaries, service providers and customers
5.2.3 Summary of findings
5.3Conclusion

6Discourse strategies used by Dutch writers at British subsidiary companies

6.1Detailed analysis of genre I
6.1.1 Data selection
6.1.2 Medium and layout
6.1.3 Discourse structure: moves and strategies
6.2Rhetorical strategies
6.2.1Intertextuality
6.2.2Interpersonal strategies
6.3Conclusion
7Genres and discourse strategies used by Dutch and British writers in internal e-mail communication

7.1Previous studies on the use of electronic media
7.1.1 The use of different media by corporations
7.1.2 E-mail as a genre of organisational communication
7.2Data and data collection
7.3Findings and discussion
7.3.1Message types, participants and code
7.3.2Situations, actions, substance and form
7.3.3Discourse: Textualisations, organisation and strategies
7.4Conclusion

8Conclusion

8.1The genres and discourse strategies used by Dutch writers in English
8.1.1 Context
8.1.2 Situation
8.1.3 Genre
8.1.4 Discourse
8.1.5 Summary of findings
8.2Limitations of the study and suggestion for further research
8.3The implications of the study for research into organisational discourse
8.4The implications of the study for the teaching of business English

Notes

References

Appendix 1: Questionnaire 1

Appendix 2: Questionnaire 2

Erscheint lt. Verlag	1.1.2000
Reihe/Serie	Utrecht Studies in Language and Communication ; 15
Verlagsort	Leiden
Sprache	englisch
Maße	150 x 220 mm
Gewicht	440 g
Themenwelt	Geisteswissenschaften ► Sprach- / Literaturwissenschaft ► Sprachwissenschaft
ISBN-10	90-420-0730-3 / 9042007303
ISBN-13	978-90-420-0730-7 / 9789042007307
Zustand	Neuware