Quality Management for Organizational Excellence: Introduction to Total Quality

Pearson New International Edition

David Goetsch, Stanley Davis (Autoren)

Buch | Softcover

472 Seiten

2013 | 7th edition
Pearson Education Limited (Verlag)
978-1-292-02233-8 (ISBN)

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This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity — thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
2. Quality and Global Competitiveness
3. Quality Management, Ethics, and Corporate Social Responsibility
4. Quality Culture: Changing Hearts, Minds, and Attitudes
5. Strategic Management: Planning and Execution for Competitive Advantage
6. Partnering and Strategic Alliances
7. Customer Satisfaction, Retention, and Loyalty
8. Employee Empowerment
9. Leadership and Change
10. Team Building and Teamwork
11. Effective Communication
12. Education and Training
13. Overcoming Politics, Negativity, and Conflict in the Workplace

Verlagsort	Harlow
Sprache	englisch
Maße	214 x 278 mm
Gewicht	1148 g
Themenwelt	Technik ► Elektrotechnik / Energietechnik
ISBN-10	1-292-02233-7 / 1292022337
ISBN-13	978-1-292-02233-8 / 9781292022338
Zustand	Neuware