Predictive Dialing Fundamentals (eBook)

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Aleksander Szlam, Ken Thatcher (Autoren)

eBook Download: PDF

1996
172 Seiten
CRC Press (Verlag)
978-1-4822-8108-8 (ISBN)

Infos

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: * Increase agent productivity by 150% to 400%. * Experience a ROI within 6 to 12 months. * Talk to at least two people in the same time it takes to manually dial and reach one person.* Boost agent morale by removing the reme- dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

Produkt-Details

• Erscheint lt. Verlag: 3.1.1996
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik ► Netzwerke
• Themenwelt: Mathematik / Informatik ► Informatik ► Theorie / Studium
• Themenwelt: Technik ► Nachrichtentechnik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
• Themenwelt: Wirtschaft ► Volkswirtschaftslehre
• ISBN-10: 1-4822-8108-2 / 1482281082
• ISBN-13: 978-1-4822-8108-8 / 9781482281088