Workforce Wellbeing:
Studymates (Verlag)
978-1-84285-535-5 (ISBN)
The book will support you to think about the legacy of your leadership style and to make behavioural changes, which will help to build
a more engaged and effective workforce who you know are well. Employers, leaders and managers have a duty of care to their staff to ensure they are sufficiently well to carry
out the roles they are employed to do. Is that duty of care demonstrated in your team or organisation? Are
your workforce well and effective in everything they do? Whether you’re an employer, an experienced or new
Line Manager, or are learning about business, staff and line management this book will be a valuable guide to
the consistent practices required to manage staff performance, behaviour and attendance to build an engaged,
effective and thriving workforce.
This book will help you to develop and maintain a culture of workforce wellbeing, where staff members are
recognised for the great work they do and supported to make improvements as required in order to build the
strength and resilience of your team and organisation.
The book covers:
• Identifying a problem.
• Managing a difficult conversation.
• Influencing change.
• Agreeing a way forward.
• Monitoring progress.
• Managing team diversity.
Karen Warren is a Personal and Organisational Development Specialist and she delivers a range of solutions to include coaching, facilitation and training to support individuals and organisations to build their wellbeing, strength and resilience. With line management experience in the private and public sector, working with stress management and coaching clients for over ten years and experience as an organisational development practitioner, Karen can support individuals, teams and organisations to develop their inner strength, embed great work practices and support each other to be well. Karen Warren is also a business speaker and trainer. She has worked with numerous organisations and has been highly successful in moving training online.
Introduction11
Chapter 111
Workforce Wellbeing – Why Does It Matter? 11
Organisational Strength and Resilience11
Employer Responsibility13
Psychological Safety16
Chapter 2 - 21
Workforce Wellbeing –
What Does It Look Like?21
Engaged Staff21
Disengaged Staff26
The Cycle of Decline28
Chapter 333
Developing a Culture of Wellbeing33
Setting Expectations33
Is It Running You or Are You Running It?36
Limiting Beliefs37
Role Model Behaviours40
Two-Way Communication43
Newsletters and Blogs44
Feedback45
Chapter 447
Maintaining a Culture of Wellbeing47
Leadership47
Are you utilising their skills effectively? 48
Staff Engagement48
Health and Wellbeing Initiatives51
Chapter 555
Identifying a Problem55
Karpman’s Drama Triangle58
Facilitating a Conversation60
Constructing Feedback63
Effective Listening64
They are not you65
Chapter 6 67
Difficult Conversations - Part One67
Environment is Key67
Assertive Communication – Verbal72
Assertive Communication –
Body Language and Tone80
Chapter 785
Influencing Change85
Scenario85
Influence and Persuasion87
Communication Styles -
Directive Vs Non-Directive Communication92
Persuasive reasoning95
Communicating with Influence95
Chapter 897
Difficult Conversations - Part Two97
Taking Responsibility – You and Them97
Signposting to Support103
Monitoring Progress104
Chapter 9111
Agreeing a Way Forward111
The Answers are With Them111
Coaching Techniques116
Active listening117
Open Questions120
Empathy and Rapport123
Defining Expectations129
Policies and Support130
Chapter 10133
Personality Type Can Make a Difference133
Thinking and Feeling139
Managing a Staff Member with a Preference
for Extroversion141
Managing a Staff Member with a Preference
for Introversion144
Chapter 11149
Managing Diverse Teams149
Gender149
Age153
Reasonable Adjustments156
Chapter 12159
Performance Management159
Defining Goals and Objectives160
Training and Development165
Challenging Under-performance Effectively167
Chapter 13171
Strength and Resilience171
Personal Resilience171
A Good Energy Day174
Team Resilience175
Organisational Resilience177
Chapter 14181
Your Leadership Legacy181
Your Values and Beliefs181
Demonstrating Role Model Behaviours183
Engagement and Communication185
Chapter 15189
Is Your Workforce Well?189
Facilitating Conversations190
Recognition and Reward191
Celebrating Your Successes192
Appendix A - 194
Suggestions for Health and Wellbeing Initiatives 194
Appendix B - Coaching Techniques
The TGROW Model 200
Challenging Questions201
Psychological Approaches202
Maslow’s Hierarchy of Needs 203
| Erscheinungsdatum | 10.05.2021 |
|---|---|
| Zusatzinfo | 13 Illustrations |
| Verlagsort | Abergale |
| Sprache | englisch |
| Maße | 175 x 245 mm |
| Gewicht | 445 g |
| Themenwelt | Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik |
| Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen | |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-84285-535-2 / 1842855352 |
| ISBN-13 | 978-1-84285-535-5 / 9781842855355 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
| Haben Sie eine Frage zum Produkt? |
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