Predictive Dialing Fundamentals

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Aleksander Szlam, Ken Thatcher (Autoren)

Buch | Softcover

190 Seiten

1996
CMP Books (Verlag)
978-0-936648-80-4 (ISBN)

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Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

ACKNOWLEDGMENTFOREWORDPREFACE CHAPTER 1.AN OVERVIEW OF PREDICTIVE DIALERS CHAPTER 2.WHY AND WHERE USE PREDICTIVE DIALERS CHAPTER 3.THE STATE OF PREDICTIVE DIALING TODAY CHAPTER 4.CASE STUDIES CHAPTER 5.WHAT TO LOOK FOR WHEN CHOOSING APREDICTIVE DIALER CHAPTER 6.HOWTO BE SUCCESSFUL IN IMPLEMENTINGA PREDICTIVE DIALER CHAPTER 7.TOMORROW'S CUSTOMER CAREFOCUSED BUSINESS

Verlagsort	Lawrence
Sprache	englisch
Maße	156 x 234 mm
Gewicht	320 g
Themenwelt	Mathematik / Informatik ► Informatik ► Netzwerke
	Mathematik / Informatik ► Informatik ► Theorie / Studium
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
ISBN-10	0-936648-80-5 / 0936648805
ISBN-13	978-0-936648-80-4 / 9780936648804
Zustand	Neuware